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DBolton4
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Member since ‎Apr 27, 2022
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David Bolton

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DBolton4 on May 17, 2022
Knowledge base import should support Hubspot's own knowledge base export
If I export the knowledge base from Hubspot then reimport it I would expect the import to work. Unfortunately it does not (due to the error "some categories couldn't be imported" on every article. My reason for exporting and reimporting was to t read more
Reply Idea Knowledge Base
3 upvotes
0 Reply
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aziels on October 29, 2020
Email to Ticket Creation
Is there a way to create a ticket from an email? I have a HubSpot add-in but it is for sales which creates a contact. I do not have an option to create a ticket directly from an email. Thanks!
Reply Discussion Service Tickets
1 upvote
4 Replies
DBolton4
Participant
April 27, 2022
Encounted the same issue. Posted as new topic, per support's recommendation: https://community.hubspot.com/t5/Tickets-Conversations/Marking-an-email...read more
DBolton4 on April 27, 2022
Marking an email as "not spam" should create a ticket for the email
When an email to a ticket inbox goes to spam, you can mark it as "not spam" but that action does not create a ticket. Instead the email moves the inbox and is quite easy to lose if you normally monitor tickets from the ticket view. This was also read more
Reply Discussion
3 upvotes
1 Reply
Brycelbrewer on March 20, 2020
Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that t read more
Reply Idea Knowledge Base
178 upvotes
60 Replies
DBolton4
Participant
April 27, 2022
Could use the ability to assign articles to multiple categories and subcategories. That way I don't have to duplicate articles (and remember to updat...read more
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