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Jeff_Murdoch
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Member since ‎Apr 21, 2022
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MathieuBazelair on March 24, 2020
Add filters or tags for conversion Inbox
Currently, chatboxes are filtered by very "simple" filters. The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic. It should be possible to tag a discussion on a notion of theme in order read more
Reply Idea Conversations Marketing Reporting
72 upvotes
15 Replies
Jeff_Murdoch
Member
April 21, 2022
This is a must have.
SamhithaP on June 19, 2020
Add labels to the conversations
Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navi read more
Reply Idea Conversations Live Chat & Bots
99 upvotes
15 Replies
Jeff_Murdoch
Member
April 21, 2022
+1, this is needed.
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
65 Replies
Jeff_Murdoch
Member
April 21, 2022
This is still an issue – tagging for reporting needs to be added to the conversations. Creating a ticket from every chat conversation is way too cumb...read more
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