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ADzapo
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Member since ‎Apr 21, 2022
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  • Upvotes Given
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  • Upvotes Received
    68
  • Ideas
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ADzapo on December 29, 2022
Email option Reply to all not available in some cases
Hello HS team, I've noticed a somewhat annoying thing when it comes to managing HS emails. If we're having a conversation with multiple participants, and then someone else replies to us (without including others in the loop), like for example a read more
Reply Idea Tickets
6 upvotes
0 Reply
wingydingy on March 13, 2020
Track contact's browser language as web analytics property - for email language segmentation
I work for an international company that caters to people that prefer to be emailed to in their own languages. But there is not a way for Hubspot to detect what language the contact prefers right now, unless it's asked in a form. Can Hubspot's read more
Reply Idea Marketing Emails
27 upvotes
6 Replies
ADzapo
Participant
May 11, 2022
Yes, please, really useful feature! We'd like the system to recognize the customer's browser language and based on that information, to automatical...read more
JesRichards on July 20, 2017
See what people are typing in chat
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
Reply Idea Conversations
17 upvotes
13 Replies
ADzapo
Participant
May 11, 2022
Yes, we'd love to have this feature! Sometimes, the reply is clear to us as soon as the customers start typing, so we could already be preparing an a...read more
NAthanaa on January 18, 2022
Reopen closed chat conversation instead of creating new
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a read more
Reply Discussion Free
7 upvotes
7 Replies
ADzapo
Participant
May 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
ADzapo on May 10, 2022
Allow customers to reopen closed conversations
We should be able to allow the customers to reopen the closed chats /tickets, at least from the Customer Portal section. At the moment, we're very hesitant to close the chats even if we provide a solution to the customer, simply because the reopen f read more
Reply Idea Conversations
58 upvotes
11 Replies
NAthanaa on January 18, 2022
Reopen closed chat conversation instead of creating new
When someone chats with us, it opens an a conversation in the inbox. If the person asked a question, then once the question is answered we mark the conversation as closed so that it moves out of the inbox. Often, the customer will reply later with a read more
Reply Discussion Free
7 upvotes
7 Replies
ADzapo
Participant
May 10, 2022
Thank you Kristen, I've submitted the request as suggested. Have a great day 🙂
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