Profile

CecileMJ
Contributor
Member since ‎Sep 29, 2021
Message
  • solutions
    0
  • Replies
    7
  • Upvotes Given
    23
  • Upvotes Received
    4
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Cecile Montera Jezequel

This user hasn't created a bio yet. Edit your own profile here!

Activity

CecileMJ on October 19, 2021
Chatbot translation
There isn't a way to translate a single chatflow currently, as we need to build chatflows in different languages and displaying the chatflow on the different languages. I would like the exact same chatbots but in different languages with a tra read more
Reply Idea Live Chat & Bots
1 upvote
0 Reply
CecileMJ on October 15, 2021
delete action from chatbot flow
Hi guys, I'd like to delete an action from a chatflow and not delete the action completely from my action pool. Is this possible? see screenshot
Reply Discussion Chat
0 upvote
1 Reply
Solved
CecileMJ on October 11, 2021
Ranking articles
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
Reply Discussion Knowledge Base
1 upvote
3 Replies
CecileMJ
Contributor
October 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Solved
CecileMJ on October 11, 2021
Ranking articles
Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
Reply Discussion Knowledge Base
1 upvote
3 Replies
CecileMJ
Contributor
October 12, 2021
I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
Solved
CecileMJ on October 01, 2021
first time resolution
Hi guys, Is there a way to customize a report to calculate the first time resolution of my tickets? This report does not exist by default and I seem to be unable to build it. The total number of customers who’s query or problem was resolved a read more
Reply Discussion Reports
1 upvote
4 Replies
CecileMJ
Contributor
October 08, 2021
it works if I write Number of times contacted = 2 as I think that it counts ALL interactions including customers'mails
Solved
CecileMJ on October 07, 2021
CSAT embedded in signature
Hi guys, I would like to add CSAT surveys within the very resolution mail and not send a mail after the resolution mail has been closed. I was thinking of an embedded code within the signature for example. Is that possible? Is this a feature you a read more
Reply Discussion Free
0 upvote
6 Replies
CecileMJ
Contributor
October 08, 2021
Thanks Stjepan but, in my case, I don't have the option to create CTAs with my plan. I have the Hubspot for startups plan and I am looking for an alte...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.