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Binja
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Member since ‎Aug 23, 2021
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Binja Karls

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
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Member
September 06, 2021
When will this feature be unlocked for us? Limiting the FRT times to business hours would be very helpful.
Snaedis on September 07, 2020
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Member
August 23, 2021
Being able to customize the CSS of the knowledge base would be a dream. Therefore we would have the possibility to implement the database exactly acc...read more
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