ThaisCampbell

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HubSpot Employee

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solutions
3
Replies
44
Upvotes Given
622
Upvotes Received
61
Ideas
1

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Thais Campbell

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Activity

CowensCNX on September 22, 2022

Customer Portal - Customize Fields on Ticket Listing Page

Hello, we would like to add functionality to customize the fields on the Ticket Listing Page of the Customer Portal. Currently, the fields are limited to ID, Subject, Created, Last Activity, and Status . Our support team is about to bring the Cu read more

Reply Idea Website & Landing Page Editor

35 upvotes

11 Replies

ThaisCampbell

HubSpot Employee

April 15, 2024

SarahX on December 01, 2020

Time in Ticket Status reporting function

We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more

Reply Idea Tickets

228 upvotes

31 Replies

ThaisCampbell

HubSpot Employee

April 15, 2024

TOlivo on November 16, 2023

Product Information Form Edit Functionality

When creating a product, the user is unable to edit the internal form within HubSpot. When creating a contact, company, deal or ticket, the user can edit the form to require or show properties that are important to their business. This functionality read more

Reply Idea Products and Quotes

16 upvotes

4 Replies

ThaisCampbell

HubSpot Employee

April 12, 2024

AlexandreSch on March 06, 2023

Whatsapp Chatbot

Would be great to have an option to create a whatsapp chatbot within HubSpot - similar to a "standard" chatbot. 80% of our conversation are whatsapp driven ... whatsapp integrating in conversation, has been a game changer for us. Time to level read more

Reply Idea Live Chat & Bots Workflows

25 upvotes

5 Replies

ThaisCampbell

HubSpot Employee

February 27, 2024

JBigbee on November 01, 2021

Attachments to sequences

This feature request is for anyone that uses the sequence feature in Hubspot. The goal of this feature request is to get attachments added to emails that are apart of a sequence. The value that this feature request adds is that it will get read more

Reply Idea Sequences

75 upvotes

37 Replies

ThaisCampbell

HubSpot Employee

February 26, 2024

Yoshi on September 10, 2017

Ability to have option to enable/disable documents download

Currently, when files are sahred, the file can be downloaded by everyone who got shared with that specific document. However, there are certain times that we would not want the files to be shared. Thus, it would be great if we have an option t read more

Reply Idea Sales Documents

253 upvotes

135 Replies

ThaisCampbell

HubSpot Employee

February 22, 2024

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