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NBoorman
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Member since ‎May 16, 2021
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Nicholas Boorman

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Activity

DarylWui on December 28, 2021
Report on tracking agents offline/online availability on Conversations tool
Hi team, Filing this feature request on behalf of a customer, as based on this community post: https://community.hubspot.com/t5/Tickets-Conversations/Report-to-see-when-chatbot-is-online-offline/m-p/442722! Hoping we can see this report be someth read more
Reply Idea Conversations
4 upvotes
1 Reply
NBoorman
Member
January 14, 2022
Hi, Does this feature request have a prioritisation or a proposed work around of any sort please?
NBoorman on September 02, 2021
Allow announcements through Live Chat
Live chat is a really powerful channel. It feels like a real lost opportunity that we can not make annoucements through the chat channel proactively. I.e. letting users know about new functionality or services or changes.
Reply Idea Live Chat & Bots
7 upvotes
3 Replies
hannahdavidian on January 23, 2020
Embed HubSpot Dashboard
It seems like something that would be a standard feature, but our company thinks it is essential to be able to embed HubSpot dashboards in external sites. For example, we have a centralized reporting system which we use a published link to embed ext read more
Reply Idea Integrations Marketing Reporting
127 upvotes
37 Replies
NBoorman
Member
July 24, 2021
I would suggest that being able to embed as display or read only to teams and confluence for the same organisation would be very beneficial. These ar...read more
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
65 Replies
NBoorman
Member
June 25, 2021
This is in relatilty a fundemental step in service management and a huge opportuniuty missed. Its standard operating process to categorise incomi...read more
GDicomites on February 16, 2021
Change speech bubble icon/colour/to text
Would be good if we were able to change the colour of the circular chat icon, or change the icon itself with photo import. (the circle before you press live chat)
Reply Idea Live Chat & Bots
2 upvotes
2 Replies
NBoorman
Member
June 21, 2021
Not being able to customise the chat bubble itself is pretty poor and should be a very simple option which is offered by all competitors.
NBoorman on June 21, 2021
Change the Live Chat Bubble
It would be very benefical to be able to change the Chat bubble icon to an icon of your choice to suit company branding. This is pretty standard across and chat provider and limits its application for alot of companies where branding is important. read more
Reply Idea Live Chat & Bots
4 upvotes
0 Reply
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