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DavidMc
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DavidMc on May 11, 2022
How to respond to tickets generated via the API
We are switching from tickets generated from connected emails to tickets directly created via the HS API from a form on our website. We have this working, however there is now way to respond directly to the ticket, only to start a new email with th read more
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0 upvote
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Solved
DavidMc on February 03, 2021
Do not create a Customer record from a forward email address
We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c read more
Reply Discussion Contacts CRM
7 upvotes
4 Replies
DavidMc
Participant
February 04, 2021
Hi Sharon I marked this as a solution given that it seemed the only current option, however it still doesn't do what I need it to. Filtered ...read more
Solved
DavidMc on February 03, 2021
Do not create a Customer record from a forward email address
We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c read more
Reply Discussion Contacts CRM
7 upvotes
4 Replies
DavidMc
Participant
February 04, 2021
Hi Sharon I marked this as a solution given that it seemed the only current option, however it still doesn't do what I need it to. Filtered ...read more
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