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DConnolly
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Member since ‎Jan 27, 2021
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Devin Connolly

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basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
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360 upvotes
96 Replies
DConnolly
Member
November 12, 2021
I was hoping to see this in the platform but couldn't find anything for it. We also only have 16 hours of support coverage in a 24 hour day. I...read more
Hermen on October 08, 2020
Make HubSpot Close Ticket button available to customers
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
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22 upvotes
6 Replies
DConnolly
Member
May 04, 2021
Yes please! I love this and think it is so intuitive.
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