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VAcevedo
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Member since ‎Dec 19, 2020
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Victor Acevedo

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Activity

MathieuBazelair on March 24, 2020
Add filters or tags for conversion Inbox
Currently, chatboxes are filtered by very "simple" filters. The person assigned to the chat, the type of chat, the archives.These are good filters, but it's a bit basic. It should be possible to tag a discussion on a notion of theme in order read more
Reply Idea Conversations Marketing Reporting
72 upvotes
15 Replies
VAcevedo
Member
April 18, 2022
Please HubSpot, allow tagging or attaching labels to conversations. We really need to analyze our chat interactions!
SamhithaP on June 19, 2020
Add labels to the conversations
Hi, I would like to label my conversations. We deal with different products, sales processes, cs processes using Hubspot and HubSpot chatbot is live on many of our sites. I want to label the conversations based on the inputs provided and easily navi read more
Reply Idea Conversations Live Chat & Bots
99 upvotes
15 Replies
VAcevedo
Member
April 18, 2022
Giving my +1 to this idea. My company really needs this
williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
221 upvotes
64 Replies
VAcevedo
Member
April 18, 2022
My company could really use this for reporting and just better workflow organization purposes.
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
VAcevedo
Member
August 28, 2021
We absolutely back this idea. HubSpot uses it themselves when you reach out to them for support, they make rating and evaluating their agents a piece...read more
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