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gustavoorosco
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Member since ‎Nov 10, 2020
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Gustavo Orosco

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masullid on August 25, 2022
CSAT Reporting by Agent
We need a way to look at CSAT by agent. We have a post-chat CSAT set & want to be able to track overall happiness across our Support team (one of their KPIs). Currently Feedback Surveys are part of the custom report builder, but is missi read more
Reply Idea Feedback Surveys
15 upvotes
4 Replies
gustavoorosco
Member
October 18, 2022
It was awesome in api request as well
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
gustavoorosco
Member
March 04, 2021
I agree. This function is extremely important to everyone improve your services
Rbanga on January 17, 2021
Internal Feedback survey after chat closes
Posting on behalf of a customer. We are looking for a feature that should show a survey to the agent after a chat closes. A short survey would pop up in the conversation inbox (only visible to that agent internally) ,after the chat call has been read more
Reply Idea Conversations
2 upvotes
1 Reply
gustavoorosco
Member
February 25, 2021
Yeah, like this example:
mandlerm on March 15, 2019
Paste into chat
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
Reply Idea Conversations
31 upvotes
18 Replies
gustavoorosco
Member
February 05, 2021
Hi! Any updates? I think it is not delivered. You have delivered a different function of what we needs ;/ It is about the support team past images t...read more
mandlerm on March 15, 2019
Paste into chat
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
Reply Idea Conversations
31 upvotes
18 Replies
gustavoorosco
Member
February 05, 2021
Hi! Any updates? I think it is not delivered. You have delivered a different function of what we needs ;/ It is about the support team past images t...read more
gustavoorosco on January 14, 2021
CES popup on webpage
I need to popup CES feedback on my webpage. The email survey engagement is not god
Reply Idea Feedback Surveys
2 upvotes
1 Reply
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