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tothz
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Member since ‎Aug 26, 2020
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  • Replies
    1
  • Upvotes Given
    18
  • Upvotes Received
    10
  • Ideas
    2

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Zoltán Tóth

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liberworm on March 10, 2022
SLA should apply to all tickets regardless of the creation method
The new SLA feature does not work on tickets created via the direct integration with Aircall (API), through a workflow or manually from the tickets on the index page. It only works on tickets created via chat or sent via email. SLA's shou read more
Reply Idea Tickets User Notifications
15 upvotes
5 Replies
tothz
Participant
January 09, 2023
+1 Yes, very much needed!
pickabhi on February 25, 2019
Replying or Forwarding email thread on Hubspot Mobile App
Hi, I just noticed that Hubspot mobile app does not have the option of replying to or forwarding an email thread. Though we do have this option on the website but no option for this on the mobile app. Please add this option.
Reply Idea Mobile Applications
93 upvotes
47 Replies
tothz
Participant
December 22, 2022
Totally agree ! That would be so useful..
BHorváth on November 09, 2022
Reports for daily distribution of tickets and chats
Hello! We would really need a report on our dashboard about the daily distribution of chats and tickets, to: compare the daily turnover, to see which days have more frequent user activity for our Customer Support Team (to see for example which read more
Reply Idea Dashboards & Reports
9 upvotes
1 Reply
tothz
Participant
November 09, 2022
It would be a very useful feature...
BHorváth on November 09, 2022
users' conversation status on dashboard
Hello! It would be a great feautre if we could see the users' conversation statuses (available/away) on the dashboard - listed one by one by teams. (It can be viewed under "Availability Management", but it is very hidden and inconvenient.) read more
Reply Idea Dashboards & Reports
7 upvotes
2 Replies
tothz
Participant
November 09, 2022
It would be needed...
wue on September 03, 2020
Notification on Knowledge base new article or article update
As a user, I can configure to receive notification when a new article is updated or article has been updated in selected categories. use case: I would like to be notified when marketing team has added a new sell sheet, or an update to a process read more
Reply Idea Knowledge Base
101 upvotes
23 Replies
tothz
Participant
October 21, 2021
+1 We want to trigger a notification (e.g Slack channel) whenever someone from our company updates an article on our knowledge base.
scottd on October 03, 2018
Hubspot Knowledge Base API
It appears from the API Docs and searching the Dev forum that this API is available but not documented. It also appears according to the article below to not allow access to the content itself but rather a link. We would move our glossary, blog an read more
Reply Idea Integrations
171 upvotes
35 Replies
tothz
Participant
May 31, 2021
This is strongly encouraged! When can we expect this API to be available?
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