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Melb11
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Member since ‎Jul 10, 2020
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danslb on March 05, 2020
Ability to exclude recipients form CES Survey
There is currently no way to exclude specific contacts from the getting a CES. This functionality should be added. We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a read more
Reply Idea Feedback Surveys
64 upvotes
19 Replies
Melb11
Member
May 25, 2023
Hello everyone I found a workaround that is a bit annoying but it works. How the CES currently works its currently linked to a pipeline that reads wh...read more
danslb on March 05, 2020
Ability to exclude recipients form CES Survey
There is currently no way to exclude specific contacts from the getting a CES. This functionality should be added. We have some customers that have specifically requested not to get the survey anymore, and there is no way to do this if we open a read more
Reply Idea Feedback Surveys
64 upvotes
19 Replies
Melb11
Member
May 25, 2023
Hello everyone I found a workaround that is a bit annoying but it works. How the CES currently works its currently linked to a pipeline that reads wh...read more
Melb11 on March 30, 2021
Knowledgebase Reporting
I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the read more
Reply Idea Analytics Tools Dashboards & Reports Knowledge Base
11 upvotes
5 Replies
Melb11 on March 24, 2021
Knowledgebase Notification
I think that it will be a huge help if we could have the option to get notifications for the knowledge base activity. We recently activated ours and i find myself constantly checking and finding the same numbers (which is fine and expected). I belie read more
Reply Idea Knowledge Base
1 upvote
0 Reply
megheusel on May 09, 2019
Sales Sequence Emails - Lock Editing
We are running into issues with our Sales team having the ability to edit emails within Sequences that are used by a team. When a user copies a template, makes customization and goes to save, the "Update Template" button is listed first. This will u read more
Reply Idea Sequences
30 upvotes
14 Replies
Melb11
Member
July 10, 2020
Hello, I just got off chat with a Rep and we found there is no functionality to "lock" in place to restrict access to creating/editing Snippets or ...read more
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