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MirandaBalcar
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Member since ‎Jun 10, 2020
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Miranda Balcar

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MirandaBalcar on October 01, 2020
Allow updates/comments to Jira submissions populate in the associated Service Hub Ticket feed.
I think that any updates from our QA team through Jira should populate on the associated support ticket of the client affected by the issue. For instance, we submit a support ticket for someone who sees an error message. Our team creates a Ji read more
Reply Idea Tickets
0 upvote
0 Reply
smartinez on August 28, 2018
Forward Emails from Conversations
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Reply Idea Conversations
234 upvotes
102 Replies
MirandaBalcar
Member
July 06, 2020
I have the same concern. When we change the "reply-to" recipient (instead of forwarding) it does not allow us to forward the attachments. This is a h...read more
diensty on April 08, 2019
User-Notification Management By Super Admin
The Super Admin should be able to define the notification settings of all the hubspot users. I had several users that complained about too many notification emails from hubspot. For me as a super admin it would be the best, if I could define the n read more
Reply Idea Account Settings
38 upvotes
7 Replies
MirandaBalcar
Member
July 02, 2020
100% agreed. Now that we've implemented Service Hub, it's become a monster to handle notifications for all users. Very disappointed this wasn't a fea...read more
jenniferlim on November 25, 2018
Save email draft in CRM
It would be great if HubSpot would allow me to save a draft of my email in the CRM.
Reply Idea Connected Email Contacts & Companies Conversations
233 upvotes
87 Replies
MirandaBalcar
Member
June 29, 2020
I agree. This is a much needed feature not just for the CRM but for Service Hub as well. Our support agents draft lengthy emails and may need to navi...read more
noah on June 15, 2017
Customize the 5 Sales Templates Seen by Free Users
Free users are limited to 5 templates; unfortunately if you have more (for example 10) template within your company free users only see the oldest 5 templates. I want to select (for every free user) what templates they can use.
Reply Idea Sales Email Extensions & Add-Ins Snippets & Templates
229 upvotes
93 Replies
MirandaBalcar
Member
June 10, 2020
My organization utilizes Sales Pro and Service Pro for specific paid seat members. However, we also have a fairly large group of CSMs who do not need...read more
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