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kendrac93
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Member since ‎Mar 26, 2020
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Kendra Carter

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kendrac93 on February 18, 2021
Users Being Marked as Available After Logging Out of Hubspot
I would like to know more about why Hubspot doesn't mark users as "Away" automatically when they log out of the platform. It is very counterintuitive and our agents have a very hard time wrapping their heads around it. Often, agents assume they will read more
Reply Discussion Professional
1 upvote
3 Replies
AndyMason on August 24, 2018
Show when visitor has left Chat page
I think it would be useful to know if the person at the other end of the conversation has closed the browser or has otherwise left. Otherwise it's just guesswork when to close the chat if things go quiet.
Reply Idea Conversations
90 upvotes
26 Replies
kendrac93
Member
August 11, 2020
I 100% agree. This is something my team has been asking for since we launched our chatbots.
Calebb on July 12, 2019
Chat notifications and end-user 'leave' chat option
End-user chat window must-have features Give them a way to leave/close the chat from their end Show an indicator when the end-user leaves, such as "'User' has left the chat [timestamp]", e.g. when they close their browser or navigate away from th read more
Reply Idea Conversations
27 upvotes
12 Replies
kendrac93
Member
August 06, 2020
My team also really wants this feature!
NixonAbonita on July 11, 2019
Response on the Facebook Ad Comment
I would like to suggest a feature or additional setup on social media section where I can directly interact/engage with the users who are commenting on our Facebook ad. At the moment, all I can see is a preview on the Facebook post ad (with the numb read more
Reply Idea Social Media
81 upvotes
29 Replies
kendrac93
Member
March 26, 2020
Agreed! That is where our company sees the most engagement, and being able to pull those comments in would really complete the product for us.
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