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JesRichards
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Member since ‎Jun 29, 2017
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  • Upvotes Given
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  • Upvotes Received
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JesRichards on August 25, 2017
How do you switch a contact property to be a company property?
Is there a way to change a property from a contact one to a company one? We have custom properties that are categorized under contacts now from our old CRM, but we want to move them to be at the company level instead. For example Type: Prospect, cli read more
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0 upvote
1 Reply
RV on May 09, 2017
Be able to have set times when you are available for chat.
It would be great if I could select the times that I am available for chat. Much like in meetings where you are able to select your availability. I sometimes forget to launch chat when I start my day or make myself offline when I leave. If a cust read more
Reply Idea Conversations
13 upvotes
9 Replies
JesRichards
Participant
August 11, 2017
@roisinkirby so far it is convinient to be able to set the times i'm available as a whole, but our team keeps missing chats because someone will w...read more
JesRichards on August 08, 2017
Mass "ring" for chat- first one to answer get's the chat
We keep missing chat's because someone will walk away from their desk for a few minutes when it's their turn in the round robin. There should be an option that all members get notified of a chat and it is first come first serve. We are a small team read more
Reply Idea Conversations
2 upvotes
3 Replies
Solved
JesRichards on August 02, 2017
Can you track phone calls as conversions?
Is there a way to track phones calls as "conversions"? And associate the phone call with the contact. We want to see how people are converting phone call, contact form, live chat etc. and we used to monitor that in Google Analytics, but I would like read more
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0 upvote
1 Reply
JesRichards on July 20, 2017
See what people are typing in chat
As we are chatting with users on the site we should be able to see exactly what they are typing in real time. Tawk has this feature and we would gain the super valuable information from people typing something and then deleting it, then sending some read more
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17 upvotes
13 Replies
sdjohan on June 04, 2017
Team Admin functionality for Messages tool
On Messages tool: It will be great to add the following for sales manager / admin: 1. Ability to view who are the sales reps who have Messages enabled - and their statuses. Ability to control that status. 2. Admin access to set publishing permissi read more
Reply Idea Conversations
50 upvotes
15 Replies
JesRichards
Participant
July 10, 2017
It would be very helpful if admins could see all chats that are going on. Chat history especially for quality control with sales team and live ch...read more
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