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ECMAdvisor
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Member since ‎Feb 10, 2020
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Aaron Kloepper

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Activity

brunamartins on November 06, 2020
Add urgent option on ticket priority field
The ticket priority property only allows for low, medium, or high priority. It's important to also have the urgent option to track tickets that need to be addressed immediately
Reply Idea Tickets
41 upvotes
12 Replies
ECMAdvisor
Participant
March 30, 2021
I would like to take this suggestion one step further. We actually created our own "Severity" field, since Priority field is not editable. It would...read more
ECMAdvisor on April 09, 2020
Search the MERGED Ticket Data
BEHAVIOR: The expected behavior for merging tickets creates a brand new ticket and all the data from two tickets are merged into the new ticket. Old ticket information is removed. PROBLEM: After the merge, users are no longer able to search f read more
Reply Idea Reporting
28 upvotes
17 Replies
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
ECMAdvisor
Participant
April 02, 2020
@jholyoak , @crush , @gmounier - well stated! HubSpot, Will you provide a Product Roadmap update to the people in this thread, waiting fo...read more
AtomicWayne on August 09, 2018
Creating a customer portal?
Has anyone created a customer portal that allows buyers and sellers to create a user name and password and save information from searches? Any ideas would be helpful. Thanks
Reply Discussion
7 upvotes
45 Replies
ECMAdvisor
Participant
March 05, 2020
Looking forward to having a customer portal for working with Tickets. It appears that many HubSpot customers are suprised that it does not already e...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
ECMAdvisor
Participant
April 02, 2020
@jholyoak , @crush , @gmounier - well stated! HubSpot, Will you provide a Product Roadmap update to the people in this thread, waiting fo...read more
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