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brunamartins
Member | Diamond Partner
Member | Diamond Partner
Member since ‎Dec 12, 2019
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Bruna Martins

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brunamartins on March 08, 2021
Option to insert category in URL slug
Since the multiple knowledge bases feature (which has been highly requested) isn't under development anymore, a few basic features would help organize different articles. Some of them are the ability to search through a specific category (both on th read more
Reply Idea Knowledge Base
6 upvotes
1 Reply
Johannes1991 on August 07, 2019
Ability to turn on / off the "Press Enter to Send Message" function in Chat.
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accidentally press Enter or want to start a new line and instead you send a chat message.
Reply Idea HubSpot Support
64 upvotes
25 Replies
brunamartins
Member | Diamond Partner
February 26, 2021
This would help us a lot
brunamartins on November 06, 2020
Add urgent option on ticket priority field
The ticket priority property only allows for low, medium, or high priority. It's important to also have the urgent option to track tickets that need to be addressed immediately
Reply Idea Tickets
41 upvotes
12 Replies
brunamartins on September 22, 2020
Clone tickets
We need to have multiple teams collaborating on specific issues; for this to work, it would be essential to have a "clone ticket" feature and to be able to associate them, so both owners receive notifications.
Reply Idea Tickets
100 upvotes
39 Replies
romi on March 11, 2019
Tickets | Associated Ticket Numbers
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Reply Idea Contacts & Companies Tickets
85 upvotes
18 Replies
brunamartins
Member | Diamond Partner
July 16, 2020
The Number of Associated Tickets property is so needed right now!
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
brunamartins
Member | Diamond Partner
July 15, 2020
The multi knowledge base feature is something that we need urgently! Any updates on the release? I'd also love to have another solution in the ...read more
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