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koivuniemi
Member | Partner
Member | Partner
Member since ‎Dec 4, 2019
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Juuso Koivuniemi

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Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
764 upvotes
214 Replies
koivuniemi
Member | Partner
November 17, 2020
This would be especially helpful when you want to have a private and non-private knowledge base.
CristianP on October 27, 2017
Snippet Tool - Text Limitation Removal
The Text Limitation - As you're aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don't necessarily qualify to be a template. For exampl read more
Reply Idea Snippets & Templates
140 upvotes
96 Replies
koivuniemi
Member | Partner
April 15, 2020
Why 2500 marks limit? Would it be easier to just get rid of the limit as a whole?
Shay on April 10, 2017
A/B Testing Forms
Migrated from legacy feedback forum with 39 votes. There currently isn't a way to A/B test forms. I'm assuming other users out there would be interested in A/B testing whether or not certain fields create higher form submission drop off than o read more
Reply Idea Forms
192 upvotes
93 Replies
koivuniemi
Member | Partner
February 04, 2020
Yes, please! This would be super.
MCS on July 31, 2018
Create personalized drag and drop email templates
I would like to be able to create my own personalized drag and drop email templates in the design manager. So instead of starting to create new drag and drop templates from scratch each time and adjusting them to the CI guidelines OR cloning te read more
Reply Idea CMS Development Tools
388 upvotes
80 Replies
koivuniemi
Member | Partner
December 04, 2019
This is exactly what we need. It's so simple to create email templates in other email marketing tools.
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