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GDAccred
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Member since ‎Nov 25, 2019
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Gemma de Laat

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KristenC on December 11, 2020
Auto CC emails based on Ticket Property Value
It would be helpful to be able to automatically CC another HubSpot user/team on emails through tickets when a property (i.e. Priority) is set to highest escalation rather than manually adding them in.
Reply Idea Tickets
8 upvotes
1 Reply
GDAccred
Member
September 02, 2021
We would appreciate this functionality, particularly to loop in a customer's Success Manager whenever they raise a service desk ticket.
GDAccred on January 27, 2021
Generate Reports Using Hours
Currently, Hubspot reporting's smallest time increment is by day. One of the key metrics that a scaling support team needs in order to determine bandwidth and when to hire a new rep is to work out at what times during the day ticket volumes increase read more
Reply Idea Reports Service
47 upvotes
10 Replies
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