Profile

Shanta
Participant
Member since ‎Nov 8, 2019
Message
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    4
  • Upvotes Received
    8
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Shanta Nathwani

This user hasn't created a bio yet. Edit your own profile here!

Activity

aaskren on December 22, 2018
Email Notifications for User submitted ticket
Im using free version of crm and am a one man operation. Is there a way to get email notications when customers fill out a ticket form that is embedded on my website? I know how to set up the email submission for normal forms, but the ticket fo read more
Reply Discussion
10 upvotes
10 Replies
Shanta
Participant
December 18, 2019
I'm currently setting this up for my company as well. I can say that it has been quite difficult for sure. Much more than it should. That being ...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
Shanta
Participant
December 17, 2019
I find it so difficult to believe that a client can't view at least their own ticket directly, even if not a full "dashboard" view for all of their t...read more
Jan2 on January 30, 2019
Fill the thumbs up "Upvote" button when I upvoted an idea
It would be very helpful to see whether I upvoted an idea from the idea overview page. The easiest way to do this is to fill the "thumbs up" button next to the number of upvotes if I upvoted that article. This would help me to easily see from the read more
Reply Idea Academy
24 upvotes
5 Replies
Shanta
Participant
November 27, 2019
Here's a weird one... I'd love to upvote this idea, as well as comments, but can't seem to figure out how to do that. I click on the "upvote" button ...read more
Solved
arnrist on January 22, 2018
Where to find connected issues from JIRA?
I've integrated JIRA Cloud throught the provided addon from Atlassian. It finds customers and companies perfectly. The issue I got is backtracking. In hubspot I am not able to find the linked issues to the customer or company that I've linked i read more
Reply Discussion
1 upvote
13 Replies
Shanta
Participant
November 27, 2019
I agree that there should be an ability to view all the related tickets at a company level. My case is slightly different: I'd like to be able to...read more
Shanta on November 08, 2019
Linking Jira Issues to a specific Support Ticket in hubspot
Currently, I can link a support ticket in Hubspot to a contact and I can link a Jira Ticket to a contact. Unfortunately, there is no way that I can draw a direct connection between a specific ticket in Hubspot to a Jira issue so I know which tickets read more
Reply Idea Integrations
4 upvotes
4 Replies
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.