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ReduceMyIns
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Member since ‎Oct 15, 2019
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  • Upvotes Given
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  • Upvotes Received
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Solved
aitortomas on July 16, 2019
Support form attachments (files) are public
We are using a Support Form to give the option to our customers to open a new Ticket. Our Support Form contains a File Upload from Ticket properties. Every time a customer creates a Ticket with the Form and adds an attachment, the file is added to F read more
Reply Discussion Tickets
2 upvotes
12 Replies
ReduceMyIns
Participant
August 09, 2021
2 years still not a single response or fix. Has anyone designed a way to send files that are attachments to external non hubspot users? I'm thinking o...read more
rstober on December 11, 2019
Bulk Ticket Merge
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
Reply Idea Tickets
66 upvotes
26 Replies
ReduceMyIns
Participant
July 23, 2021
Any progress on this? Has anyone come up with another way to do this through a third-party app or something?
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
ReduceMyIns
Participant
April 10, 2020
We will be forced to find another solution if this is not available soon. Our contract is almost up. HubSpot is too expensive to have no way to rep...read more
teknight on May 23, 2018
Merging Tickets
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built read more
Reply Idea Productivity Tools
52 upvotes
27 Replies
ReduceMyIns
Participant
March 11, 2020
I would not call this "delivered" until there is a way to bulk merge tickets. Now our agency spends most of the day merging each ticket one by one. ...read more
rstober on December 11, 2019
Bulk Ticket Merge
We would really like to have the ability to bulk merge Tickets (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a read more
Reply Idea Tickets
66 upvotes
26 Replies
ReduceMyIns
Participant
July 23, 2021
Any progress on this? Has anyone come up with another way to do this through a third-party app or something?
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
ReduceMyIns
Participant
April 10, 2020
We will be forced to find another solution if this is not available soon. Our contract is almost up. HubSpot is too expensive to have no way to rep...read more
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