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mandisharma
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Membro desde ‎set 13, 2019
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Mandi Sharma

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mandisharma on Junho 08, 2021
Global way to manage bounces and not sents
To be able to resolve bounces and not sents right now I have to go into each marketing email to see these. It is very cubersome and time consuming. I'd love a way to manage these globally for a set date range.
Responder Idéia Marketing Emails
0 avaliações positivas
0 Respostas
mandisharma on Outubro 15, 2020
Any CTA has been clicked option for Calls-to-action workflow triggers
Form submissions trigger has a "Any form submission" option, but for CTAs we have to manually add to our workflow trigger every time a new CTA is added. It would be amazing to have otpions for "Any CTA has been (seen, hasn't been seen, clicked, hasn Leia mais
Responder Idéia CTAs Workflows
3 avaliações positivas
0 Respostas
atma on Junho 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Responder Idéia Knowledge Base Tickets
467 avaliações positivas
221 Respostas
mandisharma
Membro
Janeiro 22, 2020
Very important! Our customers have been asking for this. They have to "sign in" to the knowledge base to see articles that they have access to, but t...Leia mais
Brandonbaker on Setembro 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. Leia mais
Responder Idéia Conversations Tickets
260 avaliações positivas
82 Respostas
mandisharma
Membro
Janeiro 10, 2020
Would love this as well! When a customer submits a ticket (let's say on a friday at 5:30pm) and we aren't able to respond until Monday morning it sev...Leia mais
KarolinaOlczak on Março 21, 2019
Copy contact properties to the ticket
Hello, I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket p Leia mais
Responder Idéia Contacts & Companies Workflows
57 avaliações positivas
12 Respostas
mandisharma
Membro
Outubro 08, 2019
Running into this same issue and very dissapointed. I open up my ticket and don't see the First or Last name or email of the contact that submitted i...Leia mais
JonnyT on Junho 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM Leia mais
Responder Idéia Tickets
183 avaliações positivas
64 Respostas
mandisharma
Membro
Setembro 13, 2019
So badly needed! I'm setting up our Service Hub now and very dissapointed this is not an option currently. We have several unique pipelines that have...Leia mais
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