Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs.
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When it comes to customization, the possibilities are endless! From tweaking fields and workflows to integrating with other tools, there's so much we...read more
Our Community is home to exceptional humans who also happen to be very skilled at using HubSpot! 🙂 They not only know the software inside out but also often find imaginative and innovative ways to configure it to fit their business needs.
read more
When it comes to customization, the possibilities are endless! From tweaking fields and workflows to integrating with other tools, there's so much we...read more
What are your best practicing for seeing your email responses in HubSpot? We create records (tickets) in a custom object to fulfill our service department's orders. The service department communicates with the customer and needs a way to see wh read more
Hi @KMace3 ,
Have you set up your custom object like the native ticket object? If so, I'd approach this by filtering for the status the ticket...read more
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Hello HubSpot community! My name is Simon and I work on the HubSpot Support team.
Currently HubSpot supports automated Ticket creation via the Conversations Inbox.
Taking this further to the Deal object is not something that is currently read more
@Simon_C thank you for finding this solution. I skimmed these posts but wanted to confirm: this appears to require the service hub correct? I find ...read more
Hi, I'm looking to add some stop checks into our ticket workflow, but I'm not sure if it's possible, I haven't figured out how to do it so far anyway. In my example when a 'New' Ticket gets assigned, the team need to perform a series of tasks in mo read more
Hi @KMavraki ,
Got it, thanks for the clarification. This is possible in the form of requried properties per ticket status, see here: https:/...read more
Is there a way to create a custom email where the specific reply will automatically get logged to a sales opportunity or ticket? I am looking for a way to say: send a message to this email and it will get linked to your open ticket.
Hi @ZVasseur ,
Not directly, no. You can log an email directly to a contact record using a BCC or forwarding address and – if the contact re...read more