Reverse signal on Compare By reports

[alunardi]

Hello,

We created a report that compares the average time to resolve a ticket using the "compare by" field in custom report builder.

In this case, when the value decreases it means that the indicator has improved, but in the tool the cursor is red. We haven't identified an option to reverse the cursor color to make it more graphically suitable for our case.

Is there an option for this?

[MiaSrebrnjak]

Hi @alunardi,

Thank you for reaching out to the Community!

The KPI summary chart type should give you the option to choose how the % change comparison is displayed: 

• Ascending: 

• or descending: 

Does this example help? 

Cheers
Mia, Community Team

[alunardi]

Hi @MiaSrebrnjak.

Not really, in this example we are just sorting the values, not changing the % display color.

What I want it is to choose between red or green if a value increases/decreases.

[MiaSrebrnjak]

I see, thanks for explaining! I'm afraid it's not possible to change the color of the arrows in this chart type. 

The option to set a custom color for values is available for certain chart styles like the column or the line chart, but not for the summary chart type. 

I understand your use case here so I'd recommend posting this request to our Ideas Forum. We use it to collect ideas on how we can improve the product for our customers. Product pays particular attention to the top voted ideas & takes them into consideration along with other feedback channels as well as their own vision to understand what features will be most valuable! Thank you for your understanding. 

Cheers
Mia, Community Team

[alunardi]

Thank you for the recomendation. I posted the ideia here: https://community.hubspot.com/t5/HubSpot-Ideas/Reverse-signal-on-Compare-By-reports/idi-p/674851#M11...