1. Are there some processes or lead qualification criteria that you employ in determining which clients are premium and which clients are not?
There is a column in in the company masterdata that indicates wether a client is premium/or occasional. Together with the contactpersons allocated we could determine if an incoming conversations is from a premium martner or not.
2. If yes, are those processes defined in your HubSpot with custom properties?
see above
3. How are your conversations inbox and chatflows set up?
Basic setup, info-mailboxx from the company is synced with conversation mailbox in hubspot. We answer within the conversation in hubspot or create a ticket if conversation needs follow up.