Hi everyone, I have the HubSpot Plug-in on Outlook on my MAC. The issue is - when I reply to an email, or create a new email and insert the contact I am sending it to, more often than not I 'tab' down to start typing the content of the ema read more

Hi Foks, We're having trouble with missing attachments in customer emails. When we get emails from customers, attachments aren't showing up in the email tickets or the conversation inbox. We're also seeing the error message [Attachment read more

We can only create a ticket and have it automatically open into full screen view in CRM > Tickets. Is there a keyboard shortcut available to create a ticket from this screen? We have high volume users who want to be able to create a ticket, read more

Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& read more

The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more

Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju read more

Hi, In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It's hardly useful for a user to create a ticket i read more

We are setting op the ticketing system and customers have the ability to just mail us. Sometimes we need additional information, is it possible to send a form (Maybe with a parameter in the url) to the client that they can fill in and will be read more

Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible read more

We currently have our 'contact us' email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name. Is there a way to have it enter text before the subject line? Essen read more

Hello, Under GDPR (and other data protection laws), we're required to delete customer data once the purpose for recording it has been fulfilled. I assume that all companies using Hubspot have this requirement to delete data after x years. We're read more

We try to implement the following workflow: The customer fills out a support request form on our website. After clicking "Create ticket", he should receive a thank you reply e-mail containing a link. If you want to send us your log files, please cl read more