it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
Hi @DouglasAlbuqq ,
This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...read more
We currently have our 'contact us' email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name. Is there a way to have it enter text before the subject line? Essen read more
Hi @KSweeney27 ,
Yes 🙂 In a ticket based workflow, you would enroll these tickets, then use the "Set property value" workflow action to set...read more
Hello, Under GDPR (and other data protection laws), we're required to delete customer data once the purpose for recording it has been fulfilled. I assume that all companies using Hubspot have this requirement to delete data after x years. We're read more
Hi @PPuri8 ,
This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubspot.com...read more
Got a suspicious email from "inbox-hubspot" this morning. Chatted with Brunno and he advised an email and link to help. email was bounced bck and link does no help. Where can I send this email to get verification that it is legit?
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
Hi @GWebb6 ,
Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ read more
Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...read more
I'm not sure where to post this. I have an issue that started about a month ago. When I send an email to a contact the hubspot email sits in the bcc row of the email as always. But when the contact replies to my email they recieve this: I am a read more
I'm trying to setup a bi-directional HubSpot ticket to clickup task. Where if a client submits a HubSpot ticket from our client portal, and we move it to a specific stage, then it creates a clickup task to assign the internal team to work on. In tur read more
Hey there @mohamedhamad . I checked in with my colleague (my boss, actually) Juli. She's our ClickUp guru at Imulse Creative. Her response was essen...read more
Hi, When a customer responds to a ticket, I want the ticket owner to get an email notification with the customer's reply. This way, they can easily view the response without having to open HubSpot. I consider this a fundamental feature for a read more
Hi @Joelk ,
Thanks for reaching out to the Community, and for sharing your product feedback! I agree that it would be helpful to have a notifi...read more
Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more
Hi @_MMDL ,
I sincerely apologize for any inconvenience this may cause you. Unfortunately, at present, we do not have any other viable alternativ...read more