Hello Community, We would like to automatically inform the "company owner" which is assosiated to a ticket when a ticket has reached a certain phase. Does someone has an idea? Somehow i was not able to find a solution. We have Sales& read more

I would love the ability to have ticket types and multiple options of custom views for tickets based on the ticket type. We use tickets for proactive work (projects and onboarding) as well as reactive work. I have 3 ticket pipelines and each of thes read more

Hi Community, I have set up a signature for one of my Inboxes, but I would like to show or not show a part of it based on a property of the contact I am writing to. Does anyone know of a way to create conditional signatures? Thanks in ad read more

Hello, After people talk to my chatbot on my website, the data gets sent to Hubspot. But I would also like to open a conversation with the right user information. Is there a way to do this, maybe in the automation section? I've tried to find a wa read more

Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more

As a business, we grow and update our processes. We had certain categories at the beginning, which are no longer relevant, however, as they have been used previously we cannot delete them. I understand that, but we should be able to hide them. At t read more

Hi I have never used the Service part of Hubspot so please bear with me. I would like to create a property that the user can use a form to select their product, once they have selected their product say for example a bucket. This triggers a sc read more

My client wants me to create a Hubspot ticket pipeline, and link 2 of his employees' inboxes to it. This means every email that these employees receive would auto generate a ticket, and be tracked in a pipeline, with the intention of having everyth read more

I'm looking for guidance or even better would be an example of how to build a workflow that will email the ticket contact when their ticket is closed. Ideally I would like the email communication to list the resolution to their ticket - but I am read more

Logged in this morning to see there is a new feature available called Help Desk? I don't recall seeing any communication explaining this new feature rolling out? How is this different from Service/Tickets? I had my channel connected to Service/Ti read more

I'm trying to setup a bi-directional HubSpot ticket to clickup task. Where if a client submits a HubSpot ticket from our client portal, and we move it to a specific stage, then it creates a clickup task to assign the internal team to work on. In tur read more

Is there a way to change the ticket owner based on who did an action on the ticket? For instance, I would love to have the owner automatically changed to the person that shifts a ticket from the new status to our "reviewing" status we have set up. T read more