I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can read more

Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more

Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo read more

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation read more

I have no idea why I have a hubspot profile and I have to accounts linked. I'm trying to delete my profile, but it is not allowing me to write my email in the text box to submit and confirm deletion. I've cleared cache etc and tried using incognito read more

I am answering technical customer questions as well as support questions. They may send me an email with a bullet list of questions, and I would like to answer that using Hubspot. However, when I select "reply", I am met with an empty email template read more

Hi, new to Hubspot and I am trying to edit one page and make new pages (ie. About Me, Contact etc. ) and all are defaulting to the most recent page edited. HELP.

Hi, I am integrating live chat with wordpress and I need different icon for widget. But I cannot find anywhere how to change it. In the settings I can only see options to change color or move chat icon left or right but nothing about having a differ read more

Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more

Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more

Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more