Support system setup on Microsoft Distribution List

[jitendrak]

Hello Everyone, I have an email address support@myorg.com, which I want to use as my support email for creating the ticket. This email address is not regular email but a distribution list in MS. Is it possible to use that as a team email to setup under conversations? 

Any help would highly be appreciated.

[Phil_Vallender · Accepted solution]

Hi @jitendrak 

You can't use a distribution list as a support inbox in HubSpot since there actually needs to be an inbox behind the address for it to work. 

It is recommended to use an actual licensed seat, but it can also work with a shared inbox once you set a login password on it - as described here: https://techcommunity.microsoft.com/t5/exchange/shared-mailbox-can-have-a-password-and-login-enabled...

Hope this helps?

[jitendrak]

Thanks Phil for the reply. Sadly, MS doesn't allow the password anymore for shared mailbox. It is also mentioned on the same thread you have shared. 

[Phil_Vallender]

Ah shame - still, it was always a workaround. 

[belgardandy]

Hi Phil, 

I have this exact same question. I found this article explaining 365 Outlook Groups vs Shared Mailbox. Which one does hubspot recommend for best functionality?