Creating Tickets from Gmail

[JHaber6]

Is it possible to create tickets directly from gmail? We have service reps who are individually emailed with questions and it would be great if they could easily create a ticket from Gmail instead of opening a new tab and copying/pasting. Most of their emails are not tickets though so we can not autodefault to create tickets.

I'm open to using another app if it can accomplish this.

[harriskenny]

I'd love to see this feature—you can already create a task or a deal from the Gmail extension. 

[maxclark]

It would be great for the Chrome extension to add this functionality. Tickets are displayed on the sidebar, but no option to create a new one.

[JHaber6]

Would the system associate the new ticket from the forwarded email with the correct contact?

[Josh]

Honestly, I do think that you would run into association challenges with the forwarding options. It's going to try and associate the conversation/ticket with the email domain that sent the email, in this case, the email address actually forwarding the email.

[Josh · Accepted solution]

Hi @JHaber6,

Currently it is not possible to create a ticket from Gmail.

Could they forward the email to a conversations inbox that creates a ticket?

There's an idea already in the forum. Please upvote it!

Josh

[harriskenny]

I tested this and it does work, it is an acceptable workaround and we'll be doing this if/until they add the ability to do with using the Gmail extension. Thank you Josh!

[BérangèreL]

Hi @JHaber6 and everybody,

Thank you for reaching out to the Community and @Josh thanks for your great help!
That's exactly it!

I just wanted to share the solution from my colleague @jennysowyrda on this post "E-mail to create ticket" that gives you the steps to create tickets from the conversations inbox.

I hope this is useful!

Have a lovely day and a great weekend!

Best,
Bérangère