Tickets & Conversations

SStatham
Member

Conversations not linking to ticket

Hi 

When we are reciving repsonses against a ticket which is appearing in the inbox however its not linking to the original ticket. Can anyone advise what I am missing please?

 

below is an example email in the inbox

SStatham_0-1668768770122.png

 

When i view the ticket the association isnt there

 

SStatham_1-1668768913371.png

Please can anyone advise?

 

Thanks 

 

0 Upvotes
1 Reply 1
MiaSrebrnjak
Community Manager
Community Manager

Conversations not linking to ticket

Hi @SStatham,

 

Thank you for reaching out to the Community!

Can you tell us a bit more about how your Conversations inbox and Tickets are configured? 

How do you create tickets in HubSpot – manually or automatically with workflows or a HubSpot form? You can see different ways how tickets can be created in this Knowledge base article.

 

I also wanted to refer you to this article which dives deeper into how records are associated in HubSpot. 

 

Cheers
Mia, Community Team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings