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Service Hub Onboarding

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Dna90 on January 10, 2024

SMS opt-ins and opt-outs

Hey community members:) Can anyone suggest what's the recommended approach for managing SMS opt-ins and opt-outs within HubSpot? Thanks

Reply Conversations

0 upvote

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Accepted Solution

karstenkoehler

Hall of Famer | Partner

January 10, 2024 01:43

Hi @Dna90 , Your guiding resource here should be this page: https://knowledge.hubspot.com/messaging/collect-and-manage-consent-to-send-sms-me...read more

Solved

GGBEN on February 22, 2023

Connect a ticket to a company from conversation

Hello community! We are new to using service hub in a more professional way. On my way there, I struggle with our ticketing. Before I get there, here a little background information: We are currently not separating between company and contact, sin read more

Reply Conversations Tickets

0 upvote

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Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 23, 2023 00:47

Hi @GGBEN , @GGBEN wrote: Can creat tickets from conversations and assign them to companies? Yes, if you have a conversation without...read more

Solved

LPedahzur on May 05, 2022

Adding conversation title to a ticket created through custom workflow

We have a couple of shared inboxes and they are used for various communications, only one of which is client support. We therefore don't want to have a ticket created for each email, but only for emails where the associated contact has a certai read more

Reply Conversations Tickets Workaround Workflows

0 upvote

4 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

May 06, 2022 00:37

Hi @LPedahzur , To confirm, you're using a conversations-based workflow to enroll conversations which are associated to contacts matching cert...read more

CHimmi on December 15, 2021

Tickets or Conversations ? When to use them

Hello there ! In this video, we are going to outline the best practices in relation to the following HubSpot Service Hub tools: conversations, inbox and tickets. In the video, we discuss: 0:15 : Difference between convers read more

Reply Conversations Service Tickets

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