Sales Integrations

RemotishAgency
Participant | Diamond Partner
Participant | Diamond Partner

Sync Error: Missing Salesforce ID

SOLVE

We have the HS <> SFDC integration in place. For some reason, we have this sync error in the integration:

 

ChiefMartechOff_0-1607899999664.png

And this on a record:

ChiefMartechOff_2-1607900541977.png

 

 

Contacts do get pushed over to HS from SFDC but once they come over they never update. Contacts created in HS never find their way to SFDC.

 

All options to create and update contacts are on. No Include lists are in place. There is selective sync in SFDC but this should not prevent contacts from losing their associated Salesforce ID inside of HubSpot.

This Salesforce ID seems to be critical for pushing to SFDC and updated records on both ends but I am unsure why it is not mapped to each other by default and I am unsure what properties represent this needed item if it named differently than the error names it.

I took a look at a handful of other integrations and this item looks consistent in this and the other accounts:

 

ChiefMartechOff_1-1607900385082.png

 

No other ID-related property seems relevant to this situation.

 

 

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1 Accepted solution
RemotishAgency
Solution
Participant | Diamond Partner
Participant | Diamond Partner

Sync Error: Missing Salesforce ID

SOLVE

UPDATE: This was a combination of a system bug and user error.

This issue occurred because someone mapped the Contact ID to a Salesforce property.

The integration allows you to make this mapping but anything mapping to that main ID will cause the integration to error.

They are looking into restricting this mapping ability so people don't do this not knowing it will cause the sync to seize up.

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4 Replies 4
ACoffman
Member

Sync Error: Missing Salesforce ID

SOLVE

We had the same issue. In our case, we wanted the display label to be "Value A" with the API of "a04Hu00001E4uWOIAZ". The API value had already been in use with the display label of the same name. 

Simple update to the label took care of it

RemotishAgency
Solution
Participant | Diamond Partner
Participant | Diamond Partner

Sync Error: Missing Salesforce ID

SOLVE

UPDATE: This was a combination of a system bug and user error.

This issue occurred because someone mapped the Contact ID to a Salesforce property.

The integration allows you to make this mapping but anything mapping to that main ID will cause the integration to error.

They are looking into restricting this mapping ability so people don't do this not knowing it will cause the sync to seize up.

TiphaineCuisset
Community Manager
Community Manager

Sync Error: Missing Salesforce ID

SOLVE

Thank you for sharing @RemotishAgency !


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TiphaineCuisset
Community Manager
Community Manager

Sync Error: Missing Salesforce ID

SOLVE

Hi @RemotishAgency 

 

Thank you for reaching out! 

 

Do you have more info when you hover your mouse on the little i of the sync error message? 

 

I had a look in past Community Threads and couldn't find something related. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about the matter you mentioned here.

 

Thank you!

Have a good day, 

Tiphaine


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