Today we started having an issue where the contact owner is added to the meeting as an attendee it will not save. It will allow me to add the contact owner as an attendee but upon saving, it has removed the contact owner and only has the contact saved. I've tried both in safari and chrome.
@DSalesTeam, this might simply be a bug then. Are you on a paid subscription and have access to customer support? (purple in-app widget, lower right of the screen)
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Does the internal contact have a legal basis for communication, have they bounced before?
By the way, you might want to delete the video since it's showing personal information and the contacts have probably not consented into public sharing of their data. cc @sharonlicari
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Could you share a bit more context here, are you updating the meeting in your connected calendar or right within HubSpot? How exactly are you adding the contact owner – does the owner have their own contact record that you're selecting on the Attendees dropdown?
If HubSpot doesn't save the the Attendees selection, this might be an issue with your browser or a bug. In the first case, can you try a different browser, private tab, clear your cache, disable your extensions and check whether the problem persists? In the second case, are you on a paid subscription? If so, you could reach out to HubSpot support to investigate further.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
I've added in a video to show, i've cleared my cache in both chrome and safari and the issue persists. The contact owner is a contact within hubspot as well as having their google calendar tied into their account.