Reporting & Analytics

Jason1969
Participant

Counts of emails per contact

SOLVE

Afternoon

 

Seems to be the case I cannot do this but checking the community of ideas.

 

-Count number of emails delivered to a contact, gernal email count.

-Count number of emails delivered to a contact based on a campaign, can send multi emails to one campaign. So can see in hierachy list of people say emailed 4 or 6 times linked to one campaign much multi emails linked to that campaign.

 

Jason

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Counts of emails per contact

SOLVE

Hi @Jason1969,

 

The number of email interactions for a contact is stored in the contact properties below. HubSpot automatically updates these:

 


  • Marketing emails delivered: the number of marketing emails delivered for the current email address.
  • Marketing emails bounced: the number of marketing emails sent from your account that hard or soft bounced (this does not include global bounces, that are bounces in any account in HubSpot's system for a permanent reason, such as an invalid recipient).
  • Marketing emails opened: the number of marketing emails opened. Please note that this value is incremented at most once per email; if the same email is opened multiple times, this value will only increase by one.
  • Marketing emails clicked: the number of marketing emails which have had link clicks.  Please note that this value is incremented at most once per email; if the same link is clicked multiple times, or multiple links in the same email are clicked, this value will only increase by one.
  • First marketing email send date: the date of the earliest email delivery for any marketing email.
  • First marketing email open date: the date of the earliest email open for any marketing email.
  • First marketing email click date: the date of the earliest link click for any marketing email.
  • Last marketing email send date: the date of the most recent email delivery for any marketing email.
  • Last marketing email open date: the date of the most recent email open for any marketing email.
  • Last marketing email click date: the date of the most recent link click for any marketing email.
  • Last marketing email name: the name of the last marketing email sent.

At this stage it's not possible to drill into this by campaign, unfortunately. If you're interested in contacts who engaged with emails from a campaign, you'd have to create a list (Menu > Contacts > Lists) and filter for specific emails:

 

karstenkoehler_0-1622819697344.png

 

If you're interested in specific contacts, you would also find this information in the timeline of a contact record.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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8 Replies 8
Jason1969
Participant

Counts of emails per contact

SOLVE

Many thanks for the feed back

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Counts of emails per contact

SOLVE

Hi @Jason1969,

 

The number of email interactions for a contact is stored in the contact properties below. HubSpot automatically updates these:

 


  • Marketing emails delivered: the number of marketing emails delivered for the current email address.
  • Marketing emails bounced: the number of marketing emails sent from your account that hard or soft bounced (this does not include global bounces, that are bounces in any account in HubSpot's system for a permanent reason, such as an invalid recipient).
  • Marketing emails opened: the number of marketing emails opened. Please note that this value is incremented at most once per email; if the same email is opened multiple times, this value will only increase by one.
  • Marketing emails clicked: the number of marketing emails which have had link clicks.  Please note that this value is incremented at most once per email; if the same link is clicked multiple times, or multiple links in the same email are clicked, this value will only increase by one.
  • First marketing email send date: the date of the earliest email delivery for any marketing email.
  • First marketing email open date: the date of the earliest email open for any marketing email.
  • First marketing email click date: the date of the earliest link click for any marketing email.
  • Last marketing email send date: the date of the most recent email delivery for any marketing email.
  • Last marketing email open date: the date of the most recent email open for any marketing email.
  • Last marketing email click date: the date of the most recent link click for any marketing email.
  • Last marketing email name: the name of the last marketing email sent.

At this stage it's not possible to drill into this by campaign, unfortunately. If you're interested in contacts who engaged with emails from a campaign, you'd have to create a list (Menu > Contacts > Lists) and filter for specific emails:

 

karstenkoehler_0-1622819697344.png

 

If you're interested in specific contacts, you would also find this information in the timeline of a contact record.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

DMandalia
Participant

Counts of emails per contact

SOLVE

Is there not #Count of email like there is #Count of call?

0 Upvotes
kvlschaefer
Community Manager
Community Manager

Counts of emails per contact

SOLVE

Hi @DMandalia,

 

Thanks for reaching out!

 

Are you referring to the count of sales emails (1:1 emails) or the count of marketing emails per contact? 

 

Thanks!

 

Best,

Kristen


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DMandalia
Participant

Counts of emails per contact

SOLVE

Hi @kvlschaefer,

 

I am refering to sales emails. These emails would have been sent through a sequence and / or manual emails. 

 

Thanks,

Depan

kvlschaefer
Community Manager
Community Manager

Counts of emails per contact

SOLVE

Hi @DMandalia,

 

Thank you for the additional information! 

I wanted to invite our subject matter experts to this conversation.

Hi @jolle@danmoyle@christopher-RVO - Do you have any sales email reporting tips for @DMandalia's use case?

Thank you!

 

Best,

Kristen


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jolle
Recognized Expert | Partner
Recognized Expert | Partner

Counts of emails per contact

SOLVE

Thanks for the mention, @kvlschaefer! And great question, @DMandalia!

 

Unfortunately, as far as I know, there isn't a "Number of sales emails" property like we have for marketing emails. The closest property we have right now is "Number of Sales Activities," but that will pull in calls, chat conversations, LinkedIn messages, postal mail, meetings, notes, sales emails, SMS messages, tasks, or WhatsApp messages (more info in this Knowledge Base article). I don't believe you're able to isolate that count to sales emails, but it can give you an overall sense for the number of manual touchpoints like those.

 

If you can look at this on a case-by-case basis, you can remove all activity filters for a contact other than "Emails:"

 

Screen Shot 2023-03-23 at 1.54.44 PM.png

 

You can manually tally up the emails from there, but that will require you to head into each individual contact record.

 

It looks like there's also a beta for sales email events within the custom report builder, so that may be worth exploring as well (it doesn't look like there's a count of emails though, just counts of opens/clicks):

 

Screen Shot 2023-03-23 at 1.57.16 PM.png

 

Sorry I can't be of more help! If you can let us know a little bit more about your use case and how you'd want to use this sales email data, we may be able to provide additional workarounds. Thanks!

Jacob Olle

Marketing Operations Manager

HubSpot Certified Trainer

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danmoyle
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Counts of emails per contact

SOLVE

+1 for @jolle's helpful answer. No property for count of emails sent, no. 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/