Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more
Hi @ZoBrown ,
Welcome to the HubSpot community! I'd recommend starting with the software certifications:
https://academy.hubspot.com/course...read more
We are moving to HubSpot. Is it possible to allow each customer (and us) to have access to specific articles in the KB that only apply to them? The reason is that we sometimes have to create/support very client-specific processes for certain clien read more
Hi @JEggert1 , Though, you can set-up member-registration to access private content but to provide specific access of specific content to some ...read more
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more
Hello @skylightipv , thank you for posting in our Community!
Currently, knowledge base imports have the following limitations: Tables cannot be i...read more
When we upload or paste a large image to the KB editing screen, we encounter height and width problems, we need more space for our images because when the article is live on our page, these large images do not look good or readable for our customer read more
@Saytekin I saw your issue, and I want to help you out. Honestly, I'm a bit surprised too because it seems like a bug with the tool. But don't wor...read more
Hey @Samantha_S
I recommend here a complete guide on how you can customize your Knowledge base https://knowledge.hubspot.com/knowledge-base...read more
Hi Team, I am trying to set up my Knowledge base in Hubspot bottom right below unable to click on the next step. I'm also part of Service Hub Pro customers plan. Please assisist
Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that. We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versomini read more
@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on multip...read more
I copied most of our knowledge base articles from google docs to the Hubspot directly without issue, including all images. For a few documents I had to copy to MS Word, then to Hubspot. I don't know why, but this solved my problem for 1-2 documents. read more
I am currently creating a newsletter in HubSpot using a template. I would love to have a feature intergrated that either allows viewers of it to 'like' and/or 'comment' on certain sections of the newsletter that they like or a feature that show read more
Hi @KCamacho4 ,
Theoretically, you could do this with CTAs or even links. It's not exactly the same as liking something on social media for i...read more
I'm wondering if there's a simpler method to check the original publication date of an article. Currently, the only information I have access to in HubSpot is the modified date for recently created articles. To keep track of the "created on" dates, read more
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh.
I know with publishing pages it does att...read more
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more