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Nov 22, 2022 11:21 AM
What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?
Nov 23, 2022 3:24 AM
Hi @HOstrowski
Thank you for reaching out! I had a look and the algorithm looks at:
1.Title2.Subheading (i.e. description)3.Tags4.Article content
Articles with more views may rank higher in the returned search results.
Hope that helps. Have a lovely day, Tiphaine.
Nov 23, 2022 3:32 PM
This is a great list, @TiphaineCuisset - thank you!
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LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lazyLoadScripts"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_0","action":"lazyLoadScripts","feedbackSelector":"#inlineMessageReplyContainer_0","url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.inlinemessagereplycontainer:lazyloadscripts?t:ac=board-id/service_knowledge/thread-id/906&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"KGwvixTS-l5AoLehJAY3qoRHspRfXJjfS9U2TXorGrk."}); LITHIUM.AjaxSupport.fromLink('#kudoEntity_0', 'kudoEntity', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'DLF4iFLGDNKJ9TIjoxrMTMcJpUYdRL3T4KVK7qcFgxU.', 'ajax'); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "kudoEntity", "actions" : [ { "context" : "envParam:entity", "action" : "rerender" } ] } ], "componentId" : "kudos.widget.button", "initiatorBinding" : true, "selector" : "#kudosButtonV2_0", "parameters" : { "displayStyle" : "horizontal", "disallowZeroCount" : "false", "revokeMode" : "true", "kudosable" : "true", "showCountOnly" : "false", "disableKudosForAnonUser" : "false", "useCountToKudo" : "false", "entity" : "722009", "linkDisabled" : "false" }, "initiatorDataMatcher" : "data-lia-kudos-id" }); 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LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lazyLoadScripts"},"tokenId":"ajax","elementSelector":"#inlineMessageReplyContainer_1","action":"lazyLoadScripts","feedbackSelector":"#inlineMessageReplyContainer_1","url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.inlinemessagereplycontainer:lazyloadscripts?t:ac=board-id/service_knowledge/thread-id/906&t:cp=messages/contributions/messageeditorscontributionpage","ajaxErrorEventName":"LITHIUM:ajaxError","token":"YbXCb8_BsgrN12AApAmXKrqiFWYiTzhMXGOMX-P0aco."}); LITHIUM.AjaxSupport.fromLink('#kudoEntity_1', 'kudoEntity', '#ajaxfeedback_1', 'LITHIUM:ajaxError', {}, 'p92eqQu7DF0otqdSYHPSsygRYGO332KcVc-lailQX6M.', 'ajax'); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "kudoEntity", "actions" : [ { "context" : "envParam:entity", "action" : "rerender" } ] } ], "componentId" : "kudos.widget.button", "initiatorBinding" : true, "selector" : "#kudosButtonV2_1", "parameters" : { "displayStyle" : "horizontal", "disallowZeroCount" : "false", "revokeMode" : "true", "kudosable" : "true", "showCountOnly" : "false", "disableKudosForAnonUser" : "false", "useCountToKudo" : "false", "entity" : "722388", "linkDisabled" : "false" }, "initiatorDataMatcher" : "data-lia-kudos-id" }); LITHIUM.AjaxSupport.ComponentEvents.set({ "eventActions" : [ { "event" : "approveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "unapproveMessage", "actions" : [ { "context" : "", "action" : "rerender" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "deleteMessage", "actions" : [ { "context" : "lia-deleted-state", "action" : "addClassName" }, { "context" : "", "action" : "pulsate" } ] }, { "event" : "QuickReply", "actions" : [ { "context" : "envParam:feedbackData", "action" : "rerender" } ] }, { "event" : "expandMessage", "actions" : [ { "context" : "envParam:quiltName,expandedQuiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswer", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "ProductAnswerComment", "actions" : [ { "context" : "envParam:selectedMessage", "action" : "rerender" } ] }, { "event" : "editProductMessage", "actions" : [ { "context" : "envParam:quiltName,message", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAction", "actions" : [ { "context" : "envParam:quiltName,message,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "ProductMessageEdit", "actions" : [ { "context" : "envParam:quiltName", "action" : "rerender" } ] }, { "event" : "MessagesWidgetMessageEdit", "actions" : [ { "context" : "envParam:quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "AcceptSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "RevokeSolutionAction", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeThreadUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "addMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "removeMessageUserEmailSubscription", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "markAsSpamWithoutRedirect", "actions" : [ { "context" : "", "action" : "rerender" } ] }, { "event" : "MessagesWidgetAnswerForm", "actions" : [ { "context" : "envParam:messageUid,page,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditAnswerForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] }, { "event" : "MessagesWidgetEditCommentForm", "actions" : [ { "context" : "envParam:messageUid,quiltName,product,contextId,contextUrl", "action" : "rerender" } ] } ], "componentId" : "forums.widget.message-view", "initiatorBinding" : true, "selector" : "#messageview_1", "parameters" : { "disableLabelLinks" : "false", "truncateBodyRetainsHtml" : "false", "forceSearchRequestParameterForBlurbBuilder" : "false", "kudosLinksDisabled" : "false", "useSubjectIcons" : "true", "quiltName" : "ForumMessage", "truncateBody" : "true", "message" : "722388", "includeRepliesModerationState" : "true", "useSimpleView" : "false", "useTruncatedSubject" : "true", "disableLinks" : "false", "messageViewOptions" : "1111110111111111111110111110100101011101", "displaySubject" : "true" }, "initiatorDataMatcher" : "data-lia-message-uid" }); 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LITHIUM.Text.set({"ajax.reRenderInlineEditor.loader.feedback.title":"Loading..."}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"useLoader":true,"blockUI":"","event":"LITHIUM:reRenderInlineEditor","parameters":{"clientId":"inlinemessagereplyeditor_0"}},"tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0","action":"reRenderInlineEditor","feedbackSelector":"#inlinemessagereplyeditor_0","url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.threadeddetaildisplay.inlinemessagereplyeditor_0:rerenderinlineeditor?t:ac=board-id/service_knowledge/thread-id/906","ajaxErrorEventName":"LITHIUM:ajaxError","token":"tSclEho2P4vaN5FLlvMw3G7LpDyB5adIQsZJ0089lH4."}); LITHIUM.InlineMessageEditor({"ajaxFeebackSelector":"#inlinemessagereplyeditor_0 .lia-inline-ajax-feedback","submitButtonSelector":"#inlinemessagereplyeditor_0 .lia-button-Submit-action"}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lazyLoadComponent","parameters":{"componentId":"messages.widget.emoticons-lazy-load-runner"}},"tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0","action":"lazyLoadComponent","feedbackSelector":false,"url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.threadeddetaildisplay.inlinemessagereplyeditor_0:lazyloadcomponent?t:ac=board-id/service_knowledge/thread-id/906","ajaxErrorEventName":"LITHIUM:ajaxError","token":"eHK6RS0hZo9aWoxL7SuXFybVW8QPbyJORJwBURDV5sU."}); 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;(function ($) { if ($(window).width() <= 991) { $(".community-footer .col:nth-child(3)").on('click',function(){ if ($(this).hasClass('active')) { $(this).removeClass('active'); $(this).children("ul").hide(); $(this).children("h5").removeClass("addedClass"); } else { $(".community-footer .col").removeClass('active'); $('.community-footer .col ul').hide(); $(this).addClass('active'); $(this).children("ul").show(); $('.community-footer .col').children("h5").removeClass("addedClass"); $(this).children("h5").addClass("addedClass"); } if ( $(".community-footer .col:nth-child(4) ul").hasClass('custom-footer-res')) { $(".community-footer .col:nth-child(4) ul").removeClass('custom-footer-res'); } else { $(".community-footer .col:nth-child(4) ul").addClass('custom-footer-res'); } }) $('.community-footer .col:nth-child(1)').on("click", function () { if ($(this).hasClass('active')) { $(this).removeClass('active'); $(this).children("ul").hide(); $(this).children("h5").removeClass("addedClass"); } else { $(".community-footer .col").removeClass('active'); $('.community-footer .col ul').hide(); $(this).addClass('active'); $(this).children("ul").show(); $('.community-footer .col').children("h5").removeClass("addedClass"); $(this).children("h5").addClass("addedClass"); } if ( $(".community-footer .col:nth-child(4) ul").hasClass('custom-footer-res')) { $(".community-footer .col:nth-child(4) ul").removeClass('custom-footer-res'); } }) $('.community-footer .col:nth-child(2)').on("click", function () { if ($(this).hasClass('active')) { $(this).removeClass('active'); $(this).children("ul").hide(); $(this).children("h5").removeClass("addedClass"); } else { $(".community-footer .col").removeClass('active'); $('.community-footer .col ul').hide(); $(this).addClass('active'); $(this).children("ul").show(); $('.community-footer .col').children("h5").removeClass("addedClass"); $(this).children("h5").addClass("addedClass"); } if ( $(".community-footer .col:nth-child(4) ul").hasClass('custom-footer-res')) { $(".community-footer .col:nth-child(4) ul").removeClass('custom-footer-res'); } }) } })(LITHIUM.jQuery); if (window.location.href.indexOf('/page/') != -1) { var siblings = document.getElementById('actionMenuDropDown').parentNode.childNodes; siblings[3].className = "hidden" siblings[5].className = "hidden" } (function($) { $(window).on('load', function() { $('.lia-quilt-forum-message > .lia-quilt-row-main,.lia-quilt-idea-message-item > .lia-quilt-row-main').each(function(){ $(this).find('.UserAvatar img').css("width","40px"); $(this).find('.UserAvatar img').css("border-radius","15px 0 15px 15px"); var href = $(this).find('.UserName > .lia-link-navigation').attr('href'); var img = $(this).find('.UserAvatar').html(); $(this).find('.UserAvatar').html(''+img+''); }); }); })(LITHIUM.jQuery); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/service_knowledge/thread-id/906","ajaxErrorEventName":"LITHIUM:ajaxError","token":"IwE-_sOv2vnih2AKKH45SzqZrAFhWxQ5Oxdooe83g1A."}); LITHIUM.Dialog.options['-1622726326'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"}; LITHIUM.Dialog({ "closeImageIconURL" : "https://community.hubspot.com/skins/images/B586E09554068A3773CFC29564374AE9/responsive_peak/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : false, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey" }); LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":64548}); LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://community.hubspot.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/service_knowledge/thread-id/906","ajaxErrorEventName":"LITHIUM:ajaxError","token":"O--qfD4gTlrykO24FD7ISFBdN_thoagSk-h9s5LYr44."}); LITHIUM.Auth.API_URL = "/t5/util/authcheckpage"; LITHIUM.Auth.LOGIN_URL_TMPL = "https://app.hubspot.com/khoros/integration/jwt/authenticate?referer=https%3A%2F%2FREPLACE_TEXT"; LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive"; LITHIUM.Auth.KEEP_ALIVE_TIME = 300000; LITHIUM.Auth.CHECK_SESSION_TOKEN = 'scvfiPGqI74fSwZc29gfewFWnQ-m4pqLrq6Bt-oNbQ4.'; LITHIUM.AjaxSupport.useTickets = false; LITHIUM.Loader.runJsAttached(); // -->