Great minds think alike

It is very much needed to have the possibility to edit the ticket owner in the Helpdesk in bulk.   For example if an employee leaves the company and open tickets should be handed over the another colleague. Or if open unassigned tickets need to be divided between colleagues. Now we have too many clicks to change the owner in bulk. ...read more

The Forms tool has the option to add payments and upon submission, users can see a "Payment status" under the Form Submissions tab. However, those statuses are not able to be used for filtering (when creating a list). As explained in this article, View payment form submissions in HubSpot, There are 4 statuses available under the Forms tool; Pending, Succeeded, Failed and Open, but none of these statuses are available to filter contacts when creating lists.       ...read more

It would be great if, in the deals pipelines, you could filter the deals by line item. This is just a simple filter, but it would make a massive difference in how you read the data. ...read more

Our company would like to be able to develop dashboard reports that demonstrate how Asset Type, Campaigns and Marketing Channels have influenced revenue. In the attribution report builder this is an option, however you can only quantify it in dollars associated with a deal (broken down to be linear, first touch, etc) – not with the calculated ACV that our company uses.   If you try to go about doing this via a Custom Report however, many of the unique interaction source and attribution values that are available in the new Attribution Report are not queryable, leaving you only with "Original Source", which does not give a ton of detail about what kind of marketing activities are working.   My understanding is none of these interaction types/asset types/channels are things that can be grabbed and mapped to a Custom Property by the Workflow tool.    I would love to see either the Attribution Report expanded to allow you to designate what kind of breakdown you're looking to show for influence on deals (It's exact deal value, the deals ACV, or any other unit of revenue), OR – even better – I would love to see all of the EXCELLENT datapoints in the new Attribution Reports be avalable in the Custom Report builder. I think this would make it SO much more powerful and allow marketers to really showcase to their stakeholders the different ways channels, assets, campaigns impact deals. ...read more

It would be really useful for there to be an option to notify admins when deals are deleted in HubSpot, in case they are deleted by accident so they can restore the records, or just so the admin team know for their own records. ...read more

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the card scanner is great. It currently turns the scanned card into a contact and I have to use that contact to create a deal. I would LOVE IT if scanning a card would create a contact and a deal. I believe forms already has the ability to turn a filled-out form into a deal. ...read more

This request refers to this feature: https://knowledge.hubspot.com/website-pages/approve-hubspot-content   At the moment, super admins automatically have the status of an approver, by default. If you're a super admin, you can approve marketing emails and landing pages and you appear in the dropdown of approvers. Super admins cannot be removed from that dropdown.   However, not all super admins have touchpoints with marketing or necessarily have the background knowledge to judge whether an email or landing page should be approved or not. On the contrary, super admins typically deal with questions of portal infrastructure and especially in larger organisations, they don't handle operational tasks like email approval.   Approving emails and landing pages is typically a marketing admin function - and while there might be marketing admins who are also super admins, that's not always the case.   I would like to request that super admins can be removed from the approvers dropdown.   In larger portals, there can be a larger number or approvers and super admins and having these mixed together in one long dropdown of approvers can be misleading for users who request the approvals.   There is also a risk of a super admin being notified to approve something although they don't have any knowledge or context of it. ...read more

I want emails sent from conversations inbox to be logged on the company that the contact is associated to. It's really important that everyone can see all emails sent to anyone at a company from just the company level, in order to get a full picture of who is talking to who and about what. ...read more