Great minds think alike

For the chatflows that are associated to the help desk. Does anyone have a solution for the following problem? I need to rotate a chat based on the availability of the agents (e.g. Person X speaks Dutch so he is the first person that will get in touch with this chat) but when that agent, who speaks a specific language is not available, I would like to rotate this to the rest of the team.   What I already tested are if/then branches but I can only add one live chat and one ticket creation step to the chatflow. This means that after the if/then branche I can only loop it back to to the same live chat and ticket creation of the other if then branche meaning I can not differentiate the assigning of the live chat per branche. Does anyone happen to know any other solution? ...read more

I recently had the opportunity to dive into the world of personalized chatbots powered by HubSpot, and let me tell you, it's been a game-changer for our marketing strategy.   First off, the level of customization is incredible. We've been able to tailor the chatbot experience to match the unique needs and preferences of our audience, leading to higher engagement and conversions.   One of the things I appreciate most is the instant response capabilities. No more waiting around for our team to get back to leads – the chatbot is there 24/7, providing quick and helpful responses to inquiries, day or night.   Overall, I couldn't be happier with our decision to incorporate personalized chatbots into our marketing arsenal. If you're looking to take your marketing strategy to the next level, I highly recommend giving HubSpot's chatbots a try. ...read more

I`d like to add an attachment to a workflow-generated email. Attachment (e.g. PDF) is added to an existing deal.  ...read more

Hi, I would like to propose an idea, just like in the Deal object there is an option available to restrict the users from skipping stages. The same should be implied to the Lead object.   Many times for a single contact multiple leads have to be opened so while qualifying the leads despite training sales reps there is a high chance of skipping steps.  Additionally, just like in the lead Disqualification stage, there is an option to add the reason to add disqualification reason. Not sure if it makes sense to have an option to add the reason section for each lead stage. Lastly, I'm assuming this will be available in the future, like other object properties, there should be lead properties that can be added as per the requirement. ...read more

Hello,    I am having difficulty adding the link to my website. I added the link and when I visit the page the chat doesn't pop up for the client. I also am curious is this anything that my facebook leads can be synced to? If so, how do I go about this? TIA I am very new to all of this. ...read more

It would be great if HubSpot allows users to upload a file when creating a new record via internal forms. I tried uploading a file through the "Create Deal" form, but even when a custom property with the "file upload" field was added to the form, the field only accepts text input and there is no option to upload files.    At this point in time, the only way to do this is to attach a file to the deal record after it is created. However, this involves a few additional steps and it would be a lot more user-friendly if we could upload files directly to the deal record through the internal "create deal" form.  ...read more

It would be really useful to have a card on the right-hand column of a record (contact, ticket or deal) where you could associate a workflow with a particular record.   I often create workflows that are only relevant to a specific ticket or deal and it would be great if there was a way to easily link this from the record side so I can find the workflows more easily. ...read more

Who: All teammates who interact with lists (typically ops folks or sales/CS people doing outreach).   Goal: Easily troubleshoot list changes by viewing old versions of active lists. This will allow us to see important list changes so we can solve problems.   Value: Saves a lot of time and questioning.   Examples: Google Docs allows you to view and name versions of docs. I would love to see something similar in HS. ...read more

We suggest giving people who utilize a standard style sheet the ability to style using a stylesheet.  This would also mean adding classes to elements on each page and giving people access to the code behind the templates so that can create classes in Hubl. ...read more