Great minds think alike

Dani_Ele

Currently (April 2024), it is possible to add code snippets only to selected KB articles. It is not possible to add the same code to all articles at the same time. Code added to "all pages" won't be applied to the knowledge base pages.

CatherinONeill5

If we could pin our favorite menu items to the navigation bar, we wouldn't have to keep opening up the drop down list every time we want to switch views. I mainly use 3 menu items, so it would be very nice if these 3 showed outside of the drop down list.

Kirsten8686 · ‎Mar 13, 2024

On our Knowledge base articles, we want to use the 'Is this helpful?' Yes or No prompt. However, for anyone not in the CRM it asks them to submit their email address with a lot of privacy and consent text which is off-putting, unnecessary and is creating contacts we don't want. It would be great if we could just tally the Yes or No's - anonymously and have the option to NOT have this email submit requirement.

Snaedis · ‎Sep 7, 2020

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling. I've spoken with many customers who still want more flexibility in knowledge base styling, including: Custom layouts for index pages and articles More fonts and styling options to better align KB with the rest of a business's website For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread! For reference, I'm listing here the other posts which are related to this topic: More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada

CduPree · ‎Mar 6, 2024

As a user I want to create draft edits on my knowledge base. I have documentation that needs to be online at all times, but after a while things change. With the option to save a draft that can be published later I won't have to postpone changes to publish them at a set time. Currently the only options are to unpublish documents and save the changes, and publish again when these changes apply. Or edit the changes and publish immediately. If it's possible to schedule the edits to go live at a certain time and date, that's also a workable solution.

PBSAnnalou · ‎Mar 13, 2024

1. Option to change the font color when editing an article 2. the keyword search does not show in the results when we search it. Makes it difficult for us to know what article to select or to go. Like in the above example, creating a ne template is subtopic under Task templates

Brandonbaker · ‎Sep 17, 2018

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

KatherinMoore49 · ‎Mar 15, 2024

I would love to be able to archive forms we no longer use or need. I don't like deleting forms because I don't want to lose the data, but I also want to get the unused forms out of the way (out of sight, out of mind) to make it easier to manage the forms we are still using.

JeffreyBowe · ‎Mar 14, 2024

If I click on a contact OR preview a contact, I would love to be able to click a "next" or ">" arrow button to get to the next contact. Currently, I have to go back to the entire contact list to get to the next contact. This would be helpful for anyone who looks at their entire contact list. The goal is to tab or click between contacts without going back to the entire list of contacts. This is a really efficient way to go back and forth between contacts, and saves lots of time. The only other CRM I've used is Brivity, and this is an option within that platform.

atma · ‎Jun 16, 2018

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.

Great minds think alike

Code snippets for the entire Knowledge Base (KB)

Pin your favorite menu items in Navigation bar

Remove email requirement on Knoweldge Base article feedback

More flexible knowledge base design and layout, including custom HTML/CSS

I want to create draft edits on my knowledge base.

Knowledge base Functionalites

Multiple Knowledge Bases

Archive Forms

tab/next buttons to go from contact to contact

Customer portal for Tickets

Recently delivered

Recently in beta