Great minds think alike

This request is referring to the email health tool in HubSpot: https://knowledge.hubspot.com/marketing-email/monitor-your-email-sending-reputation-with-the-email-health-tool   At the moment, this tool is a great overview for marketing emails in general. However, there are improvements that would make it easier to draw conclusions and take action - most notably the ability to see health broken down separately for marketing emails, one-to-one emails sent through HubSpot and transactional emails. Thanks in advance for considering this request. ...read more

This request is referring to this feature: https://knowledge.hubspot.com/marketing-email/set-up-an-email-frequency-safeguard   At the moment, the email frequency safeguard applies to regular emails and automated emails without further customization options.   This lack of additional settings typically makes the email frequency safeguard too aggressive. Once the specified number is hit, emails are suppressed. This is problematic in some scenarios: Certain types of promotion are more important than others. Some companies want nurturing emails to go out but additional promotion beyond that nurturing suppressed. There aren't any options to force out important emails and ignore the frequency safeguard - without disabling it entirely.   The email frequency safeguard would be a lot more useful if the following were possible: Setting in the marketing email editor to ignore the email frequency safeguard (essentially allowing single emails to bypass the safeguard) = allowlist Options to specifically mark emails that should be suppressed in case of a too high email volume = blocklist Settings to delay marketing emails for up to X days to not violate email frequency safeguard settings Overview / dashboard of marketing emails suppressed due to frequency safeguard (which marketing emails were most affected by it?) Thank you for considering this request!   ...read more

It would be great if Hubspot had an in-built AI tool to adjust the english language on emails, landing pages etc. for different markets, such as, UK, Canada and US, who all use different variants of ENG words!  If this tool could use the country of the contact to alter the spelling, even better!  ...read more

1. This would be mainly for marketing (lead generation) but would have a direct impact on the sales and service department, which uses a CRM adapted to the automobile sector. 2. The aim is to synchronize leads (those generated with hubspot tools) with CRMs designed for the automobile industry. This synchronization can be done easily, simply by making it possible to send an automated e-mail following the submission of a form filled in by a lead in Auto-lead data format to a specific ADF address. (see point 5) 3. The value this would add is not measurable, it would enable automation and connectivity between sales and marketing tools for automobile companies using similar systems. 4. ADFs are practically standard in the automobile industry when it comes to lead and customer data management. Activix is the CRM I use. 5. Here's an example of a situation where this would be useful. In preparation for an event or promotion, a landing page is created with a CTA directing to a form to generate a lead. Once the form is filled in, the information is sent to an ADF email (example: xxxxx@leadactivix.ca) in the following format: The information in yellow is the information that would be filled in on the form. Once the information has been automatically sent by ADF, the lead is created in a CRM adapted to the automotive industry and the sales team can follow up with the lead. ...read more

Hi, for workflows, lists and emailings you can create a folder structure. It would be great to have a rights management for those folders in a way that I can decide for single folders who should be able to only view or can edit. At the moment the folder features are not the same in the three sections. For emailings and lists there is no access management at all at the moment. For workflows you can assign dedicated ones to special teams to edit, but then the non-chosen teams cannot even see the workflows any more. My use case would be the following: we would offer some templates to the team that they should use so they always use the right and most current template. Thus they should only be able to clone it and then create their customized email/list/workflow, but they should not be able to edit the template.   Thanks, best Andrea ...read more

This request refers to the double opt-in features in HubSpot: https://knowledge.hubspot.com/marketing-email/set-up-double-opt-in-for-emails#send-opt-in-email-to-individual-contact   When HubSpot users want to bulk confirm the email addresses, the only way is currently via bulk edit:   Once you have the double opt-in feature enabled, you can update the double opt-in status for your contacts in bulk from your contacts home.   This means that every time there are new contacts to confirm, a user has to manually select and update contacts.   Please create a workflow action to update the 'Marketing email confirmation status' to 'Customer marked confirmed'.   Reasons why this is needed Some contacts should be automatically marked confirmed. For example, in many SaaS companies, software customers are considered confirmed because they already signed up for the software. In other companies, customers are generally considered confirmed across the board and should not have to go through a double opt-in process again. While there are workflow workarounds, using additional custom properties, it should be possible to update the confirmation status directly. If it's possible to update contacts in bulk (see article linked above), Professional and Enterprise customers should not be forced to do this manually. The point of such a subscription is that things do not have to be done manually. Thanks in advance for considering / evaluating. ...read more

This request refers to marketing email and landing page approvals: https://knowledge.hubspot.com/website-pages/approve-hubspot-content   Currently, when a marketing email or landing pages is approved, users have to re-request approval when they make small changes.   For example: A marketer requests approval for a marketing email. The email is approved. The marketer notices a small spelling mistake or wants to change an image. They have to re-request approval.   As default behavior, this is good. Without this, users could bypass mandatory changes.   There are however scenarios where admins trust users enough that following updates are made in good judgement.   Please introduce an option to approve the current version of an email or to approve the email and all updated versions.   This could be a simple dropdown in the user interface for approvers: Approve current version of email Approve current version of emails and auto-approve future updates made by the same user   Thanks in advance for considering! ...read more

This request refers to this feature: https://knowledge.hubspot.com/website-pages/approve-hubspot-content   At the moment, super admins automatically have the status of an approver, by default. If you're a super admin, you can approve marketing emails and landing pages and you appear in the dropdown of approvers. Super admins cannot be removed from that dropdown.   However, not all super admins have touchpoints with marketing or necessarily have the background knowledge to judge whether an email or landing page should be approved or not. On the contrary, super admins typically deal with questions of portal infrastructure and especially in larger organisations, they don't handle operational tasks like email approval.   Approving emails and landing pages is typically a marketing admin function - and while there might be marketing admins who are also super admins, that's not always the case.   I would like to request that super admins can be removed from the approvers dropdown.   In larger portals, there can be a larger number or approvers and super admins and having these mixed together in one long dropdown of approvers can be misleading for users who request the approvals.   There is also a risk of a super admin being notified to approve something although they don't have any knowledge or context of it. ...read more

In a HubSpot portal without business units, when a contact unsubscribes from all email, this is documented in the property "Unsubscribed from all email" as the value "true".   In a portal with business units however there currently isn't any way to see whether a contact unsubscribed from all emails of a specific business unit.   Here's what's happening: Contact unsubscribes from all emails of the main business unit > "Unsubscribed from all email" changes to "True" Contact unsubscribes from all emails of any non-main business unit > "Unsubscribed from all email" stays empty   There isn't any property that can be checked to see whether a contact has unsubscribed from all emails of any given business unit.   When talking to HubSpot support, I got the information that the product team is not planning on implementing this:   I can confirm that the only way to do this is to filter for each subscription type under that business unit. The email subscription team recommends list filtering directly on subscription opt-in status, rather than using the properties "Unsubscribed from all email" and "opted out of email; X", as this is more reliable. These properties existed before the introduction of business units. They are aware that this is a confusing UX for business units portals and this is something I've seen lots of feedback on. However, my understanding is adding BU based opted out of all email properties is not something the team plans to introduce.   In other words, whenever there is the need to filter for contacts that unsubscribed from all emails of a business unit, I need to create as many filters as I have subscription types.   Additionally, this is not 100% accurate as someone might have unsubscribed from each individual subscription type - but not from all emails. While it's a subtle difference, that's not the same.   Please implement an "Unsubscribed from all email" property for each business unit. Considering the price point of business units, this shouldn't be something that requires a workaround.   (Similarly, the same point could be made for the "Marketing email confirmation status property".)   Thanks in advance for reviewing! ...read more