Great minds think alike

Dani_Ele

Currently (April 2024), it is possible to add code snippets only to selected KB articles. It is not possible to add the same code to all articles at the same time. Code added to "all pages" won't be applied to the knowledge base pages.

APersoff

Ownershp of an article when using the pull down menu on the main KBase page is deternmined by the origanl person who authored the article. Search field If someone leaves the company it is important to be able to 'change the author' to the person who is resoponsible for it. This allows them to sort for their published articles quickly, otherwise, they need to remember who owned it previously. It is also unlear what occurs it the original author is removed from Hubspot

Snaedis · ‎Sep 7, 2020

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling. I've spoken with many customers who still want more flexibility in knowledge base styling, including: Custom layouts for index pages and articles More fonts and styling options to better align KB with the rest of a business's website For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread! For reference, I'm listing here the other posts which are related to this topic: More formatting options for Service Hub knowledge base (156 upvotes as of Sept 7, 2020), by @matthew_stibbe Knowledge base styles (68 upvotes as of Sept 7, 2020), by @radko See all articles in a category while viewing an article (3 upvotes as of Sept 7, 2020), by @LiamW Knowledge base editor numbered list can't be continued after importing image (12 upvotes as of Sept 7, 2020), by @zachallen HTML editor in knowledge base? (6 upvotes as of Sept 7, 2020), by @MartinTexada

Kirsten8686 · ‎Mar 13, 2024

On our Knowledge base articles, we want to use the 'Is this helpful?' Yes or No prompt. However, for anyone not in the CRM it asks them to submit their email address with a lot of privacy and consent text which is off-putting, unnecessary and is creating contacts we don't want. It would be great if we could just tally the Yes or No's - anonymously and have the option to NOT have this email submit requirement.

CduPree · ‎Mar 6, 2024

As a user I want to create draft edits on my knowledge base. I have documentation that needs to be online at all times, but after a while things change. With the option to save a draft that can be published later I won't have to postpone changes to publish them at a set time. Currently the only options are to unpublish documents and save the changes, and publish again when these changes apply. Or edit the changes and publish immediately. If it's possible to schedule the edits to go live at a certain time and date, that's also a workable solution.

PBSAnnalou · ‎Mar 13, 2024

1. Option to change the font color when editing an article 2. the keyword search does not show in the results when we search it. Makes it difficult for us to know what article to select or to go. Like in the above example, creating a ne template is subtopic under Task templates

Brandonbaker · ‎Sep 17, 2018

The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support)

atma · ‎Jun 16, 2018

Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.

RHenderson2 · ‎Feb 26, 2024

The goal is to have an automated Zip file creator, which allows my visitors to download multiple files at once. These files are sorted by a HubDB table. Details: My products have a wealth of informational documents associated with them. Spec sheets, user guides, 3d step files, viewer software. etc. When a visitor wants a user guide, we ask for name/email. Next visit if he/she wants a different file, we then ask for job title. HubSpot progressive fields at work. All good! But... In addition to this, what if we add a button to rule (download) them all? The visitor fills out a long form and gives the 6 qualifiers my Sales team wants. First name/last name/email/job title/phone/country but in return, they get the entire suite of files associated to the product. Sometimes the same file is used for multiple products, so a manually created zip file will not do. When one of these files is updated, ALL copies need to be updated as well. To counter this, we can pull the file names from a HubDB table and package them into a zip folder on demand. No more updating the same file in multiple places and the visitor has all the information they need to help them in their buyer's journey.

KatherinMoore49 · ‎Mar 15, 2024

I would love to be able to archive forms we no longer use or need. I don't like deleting forms because I don't want to lose the data, but I also want to get the unused forms out of the way (out of sight, out of mind) to make it easier to manage the forms we are still using.

Great minds think alike

Code snippets for the entire Knowledge Base (KB)

Knowledge Base - Edit Author

More flexible knowledge base design and layout, including custom HTML/CSS

Remove email requirement on Knoweldge Base article feedback

I want to create draft edits on my knowledge base.

Knowledge base Functionalites

Multiple Knowledge Bases

Customer portal for Tickets

Zip file creator for multiple file download

Archive Forms

Recently delivered

Recently in beta