Great minds think alike

ITPlannit · ‎Jun 18, 2020

Hi, Possibility to register phone number account wide or teams for calling. It is really a shame that each user must configure their number when the number is the same for our entire team. Alternatively, it might also be possible for an administrator to define it for each user. For us it is a little difficult to ask our users to configure it, because to authorize the number we must reconfigure our IVR to receive the validation code. Regards,

admindbc · ‎May 23, 2020

Hello. I'd like to call to Russia-based accounts but I have an issue with that. Russia isn't available to call directly from HubSpot nor via Zadarma app integrated to my account. please help me to solve that.

jamie639 · ‎Jan 23, 2018

As a part of the calling tool within hubspot sales it's be incredibly useful to be able to add call scripts for the sales team. So selct, 'discovery call', 'cold call', 'referral call' and it would generate the relevant script. There could be a variety of scripts which they can click through depending on the clients response, and also areas to click to handle client objections/rebuttals. Essentially it'd be a flow chart in the background, IF this THEN this but only display the relevant responses to the sales person using the script. This would all be using a graphical user interface. This would help standardise the sales process which as we all know is the key to generating consistent success.

mkelly · ‎Mar 5, 2020

It would be nice to be able to attach the Hubspot Owner to an Inbound call received. In the client's timeline, it shows that a call was received but you can't select who took the call. All you can do is make notes and then type the person's name who received the call in the body of the notes. When a client calls and they are a Hubspot client, a pop-up screen is shown and we can start entering information about the call, but nowhere to select who took the call. It would actually be nice if that automatically populated.

hvy_weight · ‎Sep 25, 2017

When using the Sale Pro feature to call prospects from the Hubspot CRM, if we choose "Call from Phone", we should be able to specify which phone to use. Currently, the CRM will only call the phone number specified as the Caller ID - but if the Caller ID is a shared use phone number (such as the main office, or sales office), there may be others answering the phone, and/or there may be exensions required. My suggesion is to allow the user to configure which phone number should be called, so that they can enter in their direct extension or cell phone (for example). Thank you.

realizeit · ‎Apr 12, 2017

It looks like the idea of call queues is to arrange a list of calls for a given day. I'm not sure this is a real benefit. The way I'd like to use it is: to prioritize daily calls. I have 5 calls at 9 am, but one of them if more impt than the other (like the client asked me to call back at 9 am vs the other 4, which are cold calls). Right now, I can't highlight the task, make it another color, or anything except type something in the name (a PITA). I thought the call queue might come to my rescue. Not. When I set up a queue, which is time consuming IMHO, it fails to remove the ones I'm done with. I have to manually remove them. In addition, I want them set for ONE day--meaning, if I put them in a Daily Queue, I ONLY want those for that day in that Daily list. I want the ability for the system to auto show only those for that day, not the ones I've added for August. So, for now, this Queue is not really useful for someone doing inside sales every day.

AdamLPW · ‎Aug 23, 2019

Hi Hubspot folks, I've just tried calling a prospective customer through Hubspot calling, and got a "Phone number is invalid" message (see attached). The phone number is correct, but it would appear that Hubspot is using a check on the number of digits. While the standard for UK numbers is to have a 5-digit area code, prefixed "0" (i.e. 01234), followed by a 6-digit phone number, there are still a large number of 5-digit phone numbers which are valid (such as this one). I'd suggest this check is removed. If the user intended to enter a 6-digit number, and mis-typed, the call should be allowed to fail. Garbage in, garbage out. This kind of validation is annoying and unhelpful! Reported to support, who suggested I post here

RAlvarinho

Olá equipe da Hubspot, gostaria de ter um número de telefone fixo no Brazil.

RDewavrin

What do you think about offering a feature so that the prospect can be called back immediately after providing their phone number? thank you !

Aslamint

Hi Team, Need help. After integrate the zoom phone with Hubspot everything is working good. However, after a call when we open the recording it is genarating a recording link and once we click on it the recording is getting open in a new window. Is there any possiblity that we can aviod it and play the recording in a same Hubspot window?

Great minds think alike

Possibility to register phone number account wide or teams for calling

I can't call to Russian accounts

Call Scripts - Interactive Click Through Sales Scripts

Assign owner to Inbound call received

Sales Pro Calling - configurable caller phone number

Call Queue Smart List

BUG - UK 10 digit phone numbers picked up as incorrect by Hubspot Calling

Numero de telefone no Brazil

Web Call Back for prospect who want to speak to us immediately

Zoom Phone Recording

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