HubSpot Ideas

simonsmith

Create Conversations Chat API

Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by theme so we can create content accordingly. It's not currently possible, however, to pull messages via the API.

HubSpot Updates
In Beta
March 09, 2022 02:44 PM

Hello everyone, 

 

These APIs are now in Public beta. 

 

Please view the API documentation here - https://developers.hubspot.com/docs/api/conversations/conversations

If you have any open questions, please post your questions in this group and someone on the team will respond. 

 

Cheers,

Vijay

In Beta
January 25, 2022 02:59 PM

Hello everyone - 

 

These APIs are currently in a private beta. If you are interested, please sign up here and we will give you access to the APIs. 

 

Thank you,

Vijay Vadlamani

Product Manager 

In Planning
November 03, 2021 06:06 AM

Hi all! I’m Tilly, a PM on our Service Hub team. Thank you all for taking the time to support this idea and share your feedback. This idea is now in planning! The product development process is often filled with unexpected complexities, so I can't give a precise timeline, but we hope to open up access to some beta APIs soon! 

 

If you'd be interested in participating in a beta, please send me a DM with your account ID and email address.

38 Replies
nq
Contributor

Agree this would be very helpful for users with in-house development resources adding custom capabilities.

paulOM
Member

yep, agreed. even the simplest API would be handy. 

nq
Contributor

Now that HubSpot Conversations is released, there really should be API functionality for all messanging, not just chat.

AxelN
Member

 +1 on this.  The embeddable chat currently makes customization of the experience next to impossible (IE: you're forced to have a huge "Help" icon floating in the lower right, etc).

 

Being able to build a custom chat UI layer on top of Hubspot's API would be a really nice enhancement.

rn
Member

++ All conversations and channels not just chat.

 

This is needed - without this we cant do any attribution/reporting - API + SFDC activity.  

neilw
Member

++ for api on conversations, create,delete, update etc

bsommer
Participant | Elite Partner

++ for api on conversations, create, edit, delete, etc. We could really use this one.

msoroko
Member

+++++1 I'll need to catch conversations in another application.

MikeMc
Participant

Agreed we would like to be able to add new chat transcripts from other services to our users timelines.

SMS1
Participant

It's critical for us to analyze and create customer reports to be able to extract all of the raw chat and email data, everything from the transcripts themselves to time to first response, average response time, total duration of chats, etc. Please add to the API

NavaneethD
Member

Is there any update on this feature?

 

Thanks

Navaneeth

abhilash
Member

Any update ?  I want API to fetch convesations of inbox.

Currently conversation live chat widget API is available that control widget behaviour, but I want API to get chats from HubSpot. I'm looking to pull all messages of chat and do analysis to improve services.

rbezantTC
Member

Hubspot's chat widget is extremely limited in terms of utility and appearance , it'd be great to have a conversations API so that we can use our own integrated chat solutions to add conversations to existing contacts.

MortenKaae
Member

Yes! I don't understand why this hasn't been added yet - it's an essential KPI to track.

janpark
Participant

When would an OPEN CONVERSATIONS API would be available?
Is there a work-around?

mcraciun
HubSpot Employee

This would be super helpful!!

olegst
Member

Open Conversations API is required to integrate other messengers communication (e.g. WhatsApp Business API through Twilio), SMS, Telegram, etc

shannonlauffer
Member

Agreed! this would be huge for growth projections and understanding the functionality and staffing needs around chat. 

mattpgriffin
Participant

As a product manager, I would love to be able to hook the details of specific HubSpot conversations arriving through my Support channel to my feedback tracking tool (productboard). Thanks!

JoeMayall
HubSpot Alumni

Hi folks,

 

I’m Joe, the Ideas Forum Manager.

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating if this Idea is feasible and, if so, how our team will implement it. 

 

Any news about this feature request will be relayed on this thread, so stay tuned!

 

Best,

Joe