HubSpot Academy Support

jesutoyosilorun
Member

Can't Take Digital Marketing Certification Exam

Hi Hubspot,

 

I have since finished all my classes and exercises for the Digital Marketing Certification Course. At the point of Taking the Exam for the course, I got to a page (copy attached) that said I did not make the grade required to pass WHEN IN FACT I HAVE NOT SEEN OR TAKEN THE EXAM AT ALL. 

 

I was advised to wait 12hours to try again, which i did. But I still get the same message. 

I went on to Log out of my Hubspot Academy Account and even cleared the Cache of my Browser...I logged in again after 12hours and I am still getting the same error. 

Kindly help resolve the issue as I need to take the exam and get my certificate. 

 

I do hope I get a prompt response. Thank you so much! 

 

Toyosi Ayoola-Abolade

Error Message.PNG

0 Upvotes
5 Replies 5
jesutoyosilorun
Member

Can't Take Digital Marketing Certification Exam

Hi Anissa,

 

Please I still await your response

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Can't Take Digital Marketing Certification Exam

Hello @jesutoyosilorun ,

Thank you for getting back, but I am still waiting on the:

  1. A HAR file recorded during the video
  2. A console Log captured during the video.

I will need this information to fully troubleshoot the issue and you can email me this information to apernell@hubspot.com

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Can't Take Digital Marketing Certification Exam

Hello @jesutoyosilorun ,

 

Thank you for reaching out. I am sorry to hear that this is happening. Can you provide me with:

  1. A screen recording (if possible, using Loom as this will allow you to send on the link) showing your next attempt to retake the exam
  2. A HAR file recorded during the video
  3. A console Log captured during the video.

Once I have this information, we will be able to better troubleshoot the issue. 

 

Thank you,

Anissa

0 Upvotes
jesutoyosilorun
Member

Can't Take Digital Marketing Certification Exam

Hi Anissa,

Here is the Video Link as requested.

https://www.loom.com/share/dc07a1e405ed4406bcd967b04de5fdef

Thank you
0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Can't Take Digital Marketing Certification Exam

Hello @jesutoyosilorun ,

 

Thank you, were you also able to get the:

  1. A HAR file recorded during the video
  2. A console Log captured during the video.

I will need this information to fully troubleshoot the issue and you can email me this information to apernell@hubspot.com

 

Thank you,

Anissa

0 Upvotes