Hello, We use the gmail integration to log/track mails in our teams. However, it became apparent that users have been able to see confidential email threads that are not related to their work/team/department. I believe this is because any logges read more
Hi @gaastra60 ,
Thanks for following up! It's not possible to view the contact that is owned by another rep without having the ability to ed...read more
Whenever I'm trying to load templates in Gmail, I'm getting this blank screen. I've updated the extension and Chrome, to no avail. It worked fine for months, but has stopped working over the last few weeks.
Hi! When installing the Gmail Sales Extension you agree to let HubSport acess all you files on Google Drive, among other things. I need to find out more details about what this agreement includes, and I have some questions regarding it (confiden read more
Hi @SandraEvH ,
Yes, that's the privacy policy available for the extension and I'm afraid that, at least from my end, I don't have any other legal...read more
Hi there, I am trying to understand how the Gmail integration works as I am having trouble with it I have linked my Gmail account to Hubspot. Does HS constantly poll my Gmail for new emails, and enter them into CRM as a new contact, or do I hav read more
Hi @alibabakes5 , The first thing I would do is confirm that your sales/gmail plugin is set up the way you want it. You can configure either...read more
Hello, I've only been using hubspot recently and I'd like how to get the records check box option when I write a mail with gmail, as in the image below (which is from a friend from another company that also uses hubspot.) When I write a mail to on read more
Every time I try to log in to the HubSpot extension for Gmail, it gives me this error: All is not lost. We are having trouble logging you in. If this keeps happening, please contact support.
Thank you for letting us know @BradleyM , you are correct, if it was possible to log in using incognito it's likely due to an extension.
Kindl...read more
Hi. I'm new to Hubspot and have been set up as a Super Administrator within my company. Am am also in an active sales role, so I'd like to have access to all of the functions in the Chrome extension for email tracking and logging. Unfortunately, the read more
Hello @jimpaywithtango
Could you please send us a screenshot of the message? To log and track with the extension it is not required to have ...read more
Why aren't the default settings actually defaults, rather than always toggling to what was last used? I send roughly 2 sales emails every hour, interspersed with dozens of other business related emails that I do not want to log or track. The "De read more
Hello @keithbfx
Thank you for sharing that information, can you please send me a direct message with videos so we can continue investigatin...read more
Hi community. We have multiple Gmail accounts, one of which uses Streak which seems to fight with Hubspot. Is there a way to integrate Hubspot with gmail, but only on one account? Thanks in advance
Hi, I have an issue with changing my password. I use 'Sign in with Google' to log into Hubspot and then it tells me which gmail I account I would like to use to log in. I use my company's gmail which is saman@mihdigitalvision.com When I go in to cha read more
I'm using Chrome Extension and Gmail integration. When I turn off my laptop and I turn it on again hubspot is not connected. I have to click on the Icon log in every time I shut down the computer. As it is an integration of gmail, I would log in au read more
Hi @riccardocycland ,
Can you please begin by following the steps outlined here ? If you are still stuck after taking all of the steps outlin...read more