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Email Marketing Tool

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VHarvey on April 17, 2024

Email not saving with more than 10 custom modules

Hi there, Has anyone else had a problem with building an email using a custom template that limits the number of modules? Whatever we do, and whatever type of module we use (whether large and complex or just a spacer) the email won't save on read more

Reply Developer Marketing Email Templates

0 upvote

2 Replies

Jnix284

Most Valuable Member | Elite Partner

April 18, 2024 08:03

+1 for all of the suggestions @BérangèreL listed, you need to optimize the content/code. @VHarvey I built an email template with blank sec...read more

Solved

ElkaHarps7 on February 20, 2024

Email button corner radius not applying upon send

I've set the corner radius on buttons to 8 in my email. They look good in Hubspot, but when sent to Outlook inbox, the buttons are rectangular with no rounding at the corners. Is there a fix? Also, wanted to send to my personal gmail account to see read more

Reply Templates

0 upvote

1 Reply

Accepted Solution

CHawkins

Top Contributor

February 20, 2024 10:39

Outlook emails commonly don't behave the same as other email platforms. If you have an email developer (You can find HubSpot partners here ), they ...read more

Solved

nkgavin on February 04, 2024

Adding custom CSS to email head

I have an HTML module with a table. I need to add some responsive CSS for the table, but the inline <style> tag gets stripped out in Gmail. I need to add the custom CSS to the <head>. How can I do this?

Reply Templates

0 upvote

3 Replies

Accepted Solution

RatulRahman

Contributor | Partner

February 05, 2024 05:40

Hello, @nkgavin ! To the best of my knowledge, this cannot be done in HubSpot. maybe consider a different email provider if you need some thorou...read more

Solved

JJ9 on January 08, 2024

Templates 5 from 5

Hi there, our company has different licences for different departments. However, there are departments, which has 5 templates free in their license and I do not know, how to definy these 5 templates for them. I found this infromation, whic read more

Reply Templates

0 upvote

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

January 08, 2024 07:51

Hi @JJ9 , That's unfortunately not how this works. Free users don't get to choose which templates they see. HubSpot doesn't have a concept of ...read more

Solved

DJohnson4 on July 27, 2023

Custom Email Module Issue

Hi, We have recently worked with an email designer to re-design some of our modules. When I put the custom modules into an email template, the blue lines you see when you hover over a module stay there and when I add in a rich text module, t read more

Reply Developer Enterprise Marketing Email Templates

0 upvote

3 Replies

Accepted Solution

TomM2

Key Advisor | Partner

July 31, 2023 07:46

Hey @DJohnson4 my guess here would be that there's some code conflict causing issues with the editor, looking through the code you've linked, you'r...read more

Solved

ESmith77 on May 10, 2023

Programmable Email Beta - escaped HTML bug

Hi all. Having some issues with the new programmable email templates. According to this info ( https://developers.hubspot.com/docs/cms/guides/email/hubdb-crm-objects ) I should be able to query HubDB using contact properties. What I’m trying to read more

Reply Contacts Enterprise Knowledge Base Marketing Email Templates

2 upvotes

10 Replies

Accepted Solution

ESmith77

Participant

May 11, 2023 05:25

UPDATE: I spoke to customer support and was given access to this document which outlines some limitations of the programmable email beta: https://do...read more

KMacdonald73 on December 28, 2022

Custom HTML Email Template Upload

Trying to publish an HTML custom-coded email template into Marketing > Design Manager in HubSpot. We are receiving the following error messages: Has anyone else experienced these? Also, when the template is uploaded correctly read more

Reply Marketing Email Templates

0 upvote

1 Reply

DianaGomez

Community Manager

December 28, 2022 13:42

Hi @KMacdonald73 , hope you are doing well! To answer your questions: 1. According to this guide , these two tags are required and m...read more

CCharaba on November 03, 2022

My custom email template is not showing up in email design

EDIT: I found the issue. For some reason, the new template was put into a folder within the Design Manager, and the emails within that folder aren't showing up. I managed to drag it out, but I'm not sure why the folder was created. I recently read more

Reply Enterprise Templates

0 upvote

1 Reply

TiphaineCuisset

Community Manager

November 04, 2022 06:08

Hi @CCharaba Thank you for reaching out - I glad you found the issue here! If you have follow-up questions regarding the folder, I wo...read more

Solved

RKay1 on October 26, 2022

What are my options? Bespoke modules in drag and drop vs a bespoke template

Hi, I hope someone out there can give me some guidance. I was looking to have created a bespoke template that would work with drag and drop elemements, however I now realise that isn't possible on HubSpot. I really need a branded temp read more

Reply Templates

0 upvote

2 Replies

Accepted Solution

Olivia_Bagnall

Guide | Platinum Partner

October 26, 2022 18:04

@RKay1 Hi there 🙂 My name is Olivia - ex-hubspotter and member of the Baskey agency team. So my suggestion here would be exactly w...read more

CRobbins9 on September 26, 2022

Converting drag-and-drop emails into custom templates to add HTML code

Hello! I am an email marketer with little coding experience but I would like to start embedding interative content into our emails using cutom HTML code. I tried using the HTML module from Hubspot but I don't think its going to cut it for the c read more

Reply Templates

1 upvote

1 Reply

christopher-RVO

Key Advisor | Diamond Partner

September 26, 2022 10:28

@CRobbins9 Converting a drag-and-drop to custom HTML is not possible currently. Unfortunately, it would need to be re-built from scratch.

LBrisita on June 27, 2022

Externally Designed Template - A/B Testing CTAs

Hi, I'm running into an issue when I want to run A/B tests on clickable links in my email. Currently, my company is building our emails in BEEPro and then importing the template to HubSpot to send. Once the template is in HubSpot, we can edit th read more

Reply Developer Enterprise Marketing Marketing Email Templates Workaround

0 upvote

8 Replies

danmoyle

Most Valuable Member | Elite Partner

June 30, 2022 11:00

@LBrisita oh I'm not a HubSpot employee so I won't be resting with them 😁 I'm just a user (and HubSpot Partner employee) and love helping others...read more

Solved

TimothySands on January 25, 2022

Personalization Tokens in Custom Code Templates

I want to create a custom code template for emails that look like they are just being sent from someone's inbox, but I want to still be able to insert personalization tokens into them. Is that possible? I can't see a way of hard coding them into t read more

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0 upvote

1 Reply

Accepted Solution

MiaSrebrnjak

Community Manager

January 27, 2022 13:13

Hi @TimothySands , Thank you for reaching out to the Community! You should be able to add personalization tokens to the template manually, ...read more

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