How to avoid duplicate deals by partners?

[jdesbiens]

So we have deals through partners of ours that we enter, but they may in turn be trying to win the same end customer business, meaning we can have duplicate deals in the CRM, embellishing numbers. What is the best way to approach this? Should forecasting be done only through the Forecast tool and then manually adjust the amounts when these deals are identified?

[CateDuarte]

Happy to help.

Maybe simplifying, if you use different pipelines you can have a clean view of the forecast, without duplicates. 

Have a nice day 🙂

[CateDuarte]

Hi @jdesbiens have you thought of creating a process of validating first if a Deal already exists before accepting a new registration?  

How are the deals being registered in the CRM? 

[jdesbiens]

Hi Catarina,

From what I understood the sales manager responsible for those partners wanted to have the duplicate deals in there to understand what they are working on so to speak, but at the same time a way to identify them and remove the duplicate value from the forecast. So no, haven't considered a validation process at this point. Deals are being added manually by the reps for the market.

I'm thinking many businesses must be struggeling with this when it comes to non-exclusive markets and partners?

Thanks

Jennie

Thanks

Jennie

[CateDuarte · Accepted solution]

@jdesbiens could a custom object help? To store the Partners opportunities? You coul have it associated to Deals, and maybe use a custom property to trigger a WF that would create a deal in the sales person pipeline? 

As you can also have custom object pipelines, maybe could be an option.

Without knowing the full scope, its just probably food for thought. 

[Justdudley]

That could work

[jdesbiens]

Thanks Catarina, I appreciate you taking the time to review this, I'll take this solution under consideration.

Best,

Jennie